{"id":2267962,"url":"https://alion.io/job/infobip-sales-back-office-associate","title":"Sales Back Office Associate","company":{"id":5500,"name":"Infobip","domain":"infobip.com","url":"https://alion.io/company/infobip","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Curitiba, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-21T20:38:34Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology - we’re shaping how more than 80% of the world connects and communicates.\nAs employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.\nWe operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.\nIf you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.\nLet’s build what’s next, together.\n\nAbout the role\nAs a Sales Back Office Associate at Infobip Brazil, you will support the Sales Acceleration team by keeping essential sales operations accurate, organized, and moving forward. This is an associate-level role with a strong focus on administrative and operational work, Salesforce data management, account administration, billing support, pricing updates, and reporting.\nYou will work primarily with internal stakeholders, helping them coordinate requests and follow established procedures. Direct external customer-facing experience is not required for the role today, although the work may evolve to include more partner or customer interaction over time.\nKey responsibilities\nMaintain customer account information, sales records, and related data in Salesforce, ensuring accuracy and timely updates.\nSupport sales representatives and other internal stakeholders with account administration and sales-related requests.\nCoordinate requests, tickets, agreement follow-ups, and other operational tasks, prioritizing work according to urgency and business impact.\nSupport billing operations, including invoice processing, payment tracking, and the resolution of billing questions or disputes.\nUpdate pricing information and price lists in line with internal procedures and company policies.\nPrepare and review reports on sales activity, revenue, and customer accounts, contributing to basic analysis and follow-up.\nFollow established processes and procedures, escalating issues when appropriate.\nIdentify opportunities to improve sales back-office processes and contribute to practical solutions.\nQualifications\nExperience in an administrative, operational, sales support, or back-office role.\nExperience supporting account administration or maintaining CRM records is an advantage.\nFamiliarity with billing, invoicing, payment tracking, or related financial processes.\nExperience preparing reports and working with data.\nFamiliarity with pricing updates or price list maintenance is an advantage.\nProficiency in Salesforce or a similar CRM system.\nStrong organizational skills and attention to detail.\nAbility to manage competing requests and prioritize them based on urgency and business impact.\nComfortable following established procedures while working effectively with internal stakeholders.\nFluency in Portuguese and English.\n\nWhy you'll love it here\nFinancial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.\n\nFlexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.\n\nESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.\n\nWork-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.\n\nCareer mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.\n\nProfessional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.\n\nInternational mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.\nWhile some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. \n\nDiversity drives connection\nInfobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.\nNo matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there’s a place for you here.\nAll qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.\nRead more about our hiring process.\n\n#LI-RA1","description_format":"text","description_chars":5115,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Hybrid work","Professional development","Stock options"],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-11T07:09:08Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":1,"age_days":16,"expected_fill_days":56,"reasons":["conf:9","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/infobip-sales-back-office-associate","json_url":"https://alion.io/job/infobip-sales-back-office-associate.json","meta":{"generated_at":"2026-10-22T12:55:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11660,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5500},"rest":"https://alion.io/mcp/rest/get_company?id=5500"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfobip-sales-back-office-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfobip-sales-back-office-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfobip-sales-back-office-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infobip-sales-back-office-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfobip-sales-back-office-associate"}]}