{"id":1339265,"url":"https://alion.io/job/infoblox-junior-technical-support-engineer","title":"Junior Technical Support Engineer","company":{"id":1761762,"name":"Infoblox","domain":"infoblox.com","url":"https://alion.io/company/infoblox-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Linux","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-09-27T20:03:30Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"At Infoblox, every breakthrough begins with a bold “what if.”\nWhat if your ideas could ignite global innovation?\nWhat if your curiosity could redefine the future?\nWe invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.\nHere, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running - and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 - evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”.\nIn a world where you can be anything, Be Infoblox.\nJunior Technical Support Engineer\nWe have an opportunity for aJunior Technical Support Engineer to join our Support Operations team in Mexico City, reporting to the Manager of Technical Support. In this pivotal role, you will be responsible for providing technical assistance to Infoblox customers. This involves responding to customer inquiries via phone, email, and web; diagnosing and analyzing problems; and providing workarounds for customers. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience.\nBe a Contributor - What You’ll Do\nProvide remote technical support for Infoblox customers and partners\nTake ownership of customer issues and see problems through to resolution\nResearch, diagnose, troubleshoot, and identify solutions to resolve customer issues\nProvide prompt and accurate feedback to customers\nDocument knowledge in the form of knowledge-based tech notes and articles\nRecommend new and existing solutions, which involve enhancing application and systems functionality, features, and defect repair\nUse your intuition and innovation to provide solutions and workarounds for customers\nLeverage AI-enabled tools and automation to improve troubleshooting efficiency, accelerate issue resolution, and enhance the customer support experience\nIdentify opportunities to incorporate AI-driven insights, workflows, and support practices into day-to-day technical operations\nInstall and configure Infoblox products and third-party software for support lab testing purposes\nSupport a 24x7x365 organization by working rotational shifts and taking on-call responsibilities\nBe Prepared - What You Bring\n1+ years remote technical support, systems administration, and network administration background desirable\nSolid knowledge in TCP/IP and networking protocols\nAbility and desire to learn DNS, DHCP, and other product-related protocols and technology\nExcellent verbal and written communication skills\nUnderstanding of one or more operating systems (Microsoft/Linux) desirable\nWorking knowledge of L2, L3 devices\nStrong customer service skills\nOutstanding analytical and organizational ability\nFamiliarity with AI-powered tools, automation platforms, or intelligent support technologies, with the ability to apply them to improve productivity and service quality\nCuriosity and adaptability to learn emerging AI capabilities and incorporate them effectively into technical support workflows\nSelf-starter and a good team player with the ability to multi-task in a high-pressure, fast-paced, fast-growth environment\nMinimum of a High School diploma or relevant experience is required\nBe Successful - Your Path\nFirst 90 Days:\nImmerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.\nSix months:\nPerform in shift roles like bullpen, standby, and weekend shifts.Handle outage calls\nWork with Engineering to resolve customer issues.\n\nOne year:\nHandle all product-related issues.\nDeliver TOI on existing and new features.\nWork on becoming a feature expert.\nBelong-Your Community\nOur culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.\nBe Rewarded - Benefits That Help You Grow, Thrive, Belong\nBenefits designed to support your well-being and financial security, including IMSS social security coverage, paid time off, bonuses, and additional employee protections\n\nGrocery vouchers (Vales de Despensa)\n\nEmployer-supported savings fund with contributions designed to maximize your tax-advantaged savings\n\nRemote-work support through a non-taxable monthly home-office stipend\n\nA monthly wellbeing and health-support allowance that provides flexibility for your personal coverage needs\n\nFor eligible field-based roles: non-taxable transportation support and fuel vouchers\n\nLearning opportunities, career-mobility programs, and leadership workshops\n\nReady to Be the Difference?\nInfoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis\nLI-PA1\nLI-Hybrid","description_format":"text","description_chars":5682,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","IT Infrastructure & Networking Services"],"lifecycle":[{"event":"open","at":"2026-09-27T15:20:38Z"}],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.66,"p_room":0.55,"age_days":24,"expected_fill_days":23,"reasons":["conf:9","win:tail","comp:junior"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/infoblox-junior-technical-support-engineer","json_url":"https://alion.io/job/infoblox-junior-technical-support-engineer.json","meta":{"generated_at":"2026-09-28T06:26:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4468,"day_limit":5000,"remaining_today":532,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}