Senior Platform Architect (ServiceNow)
First seen by Alion on Oct 20, 2026.
Role Title: Senior Platform Architect/ServiceNow
Workflow ITSM / HRSD / SPM / IRM / CMDB / CSM
Certifications CMA/CTA preferred, Certified ServiceNow Professional
Technical Skills: Architecture, instance strategy, governance, integrations, CMDB, Flow Designer, APIs, enterprise patterns
Responsibilities:
● Work with customers across executive, platform owner, enterprise architects, and development teams during selling, structuring, and implementation
● Provide architectural advisory across multiple engagements to guide customers, partners, and internal team members
● Offer architectural knowledge across multiple workflows (ITSM, HRSD, SPM, IRM, CMDB)
● Develop relationships with CoE and business leaders to understand ServiceNow's role in digital transformation
● Translate business goals and outcomes into customer roadmap and architectural blueprints
● Engage with Enterprise Architects to position ServiceNow as the digital transformation platform standard
● Manage technical governance and delivery operating model
● Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices
● Support the sales effort by scoping and estimating the engagement and change orders
● Be an active contributor of leading practices and expertise related to the ServiceNow platform
Qualifications:
● 8+ years of progressive experience in professional services or equivalent
● Demonstrated management consulting experience
● Creativity with comfort running programs independently within a startup-paced environment
● Success driving complex issues through analysis and resolution
● Industry domain expertise, enterprise architecture experience
● Large program experience leading architecture and design, cloud application technology experience
● Experience leveraging or integrating AI into work processes, decision-making, or problem-solving
Tech stack
- ITSM
- ServiceNow