{"id":3577684,"url":"https://alion.io/job/infor-digital-experience-manager","title":"Digital Experience Manager","company":{"id":1808,"name":"Infor","domain":"infor.com","url":"https://alion.io/company/infor","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0.077,"time_to_fill_p50_days":10,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-30T23:01:51Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T08:58:05Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Join the Customer Success & Experience Transformation organization to help turn customer-adoption strategy into reliable execution. You will coordinate AI-enabled nurture and in-app engagement programs, keep cross-functional work moving, interpret performance data, and build repeatable operating processes. This is a hands-on role for an organized, curious problem solver who can connect details, data, and stakeholders.\nA Typical Day in the Life Includes:\nCoordinate digital-adoption and customer-engagement workstreams across business functions\nMaintain project plans, decisions, risks, dependencies, and action logs\nUse Excel and dashboards to monitor performance and explain key signals\nSupport campaign setup, governance, quality checks, and follow-up\nPartner with Product, IT, Operations, Education, Marketing, and Customer Success\nCreate repeatable processes, documentation, and controls\nEscalate blockers and recommend practical next steps\nBasic Qualifications:\nExperience in marketing, operations, IT project coordination, project management, or customer success\nHands-on experience with Excel and metrics reporting tools \nExperience coordinating projects or programs across multiple stakeholders\nAbility to interpret metrics and communicate a clear data-backed story\nLegal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future\nPreferred Qualifications:\nBackground in marketing, UI/UX, or digital success\nB2B customer adoption, lifecycle, digital engagement, or post-sale experience\nExperience with Gainsight PX, Salesforce, HubSpot, Pendo, or similar platforms\nExperience supporting AI-enabled campaign environments\nPresentation experience with cross-functional audiences","description_format":"text","description_chars":1775,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","ERP & Business Management 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