{"id":4067773,"url":"https://alion.io/job/infor-it-support-specialist-associate-2","title":"IT Support Specialist, Associate","company":{"id":1808,"name":"Infor","domain":"infor.com","url":"https://alion.io/company/infor","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":28,"ghost_share":0,"stale_share":0,"repost_share":0.107,"time_to_fill_p50_days":11,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Agile","optional":true},{"name":"ITIL","optional":true},{"name":"Power Apps","optional":true},{"name":"Power Automate","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-11-10T12:12:59Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T12:12:59Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are seeking a customer-focused and technically skilled IT Support Specialist, Associate to join the Infor Partner Network (IPN) Support Team.\nYou will serve as a primary point of contact for partner-related IT incidents, service requests, access management, and escalations. The role supports a secure and efficient partner ecosystem across Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), Salesforce, and other partner-facing platforms and services.\nThe ideal candidate takes end-to-end ownership of assigned work, communicates clearly, follows through proactively, and identifies opportunities to improve, standardize, and automate team processes.\nA Typical Day in the Life Includes:\n\nHandle partner-related IT incidents, service requests, and escalations, providing clear and timely updates to partners and internal stakeholders.\nTake end-to-end ownership of assigned incidents, service requests, and tasks from acknowledgement through resolution and closure, in accordance with established service-level agreements (SLAs) and support processes.\nMonitor assigned queues, aging items, response timelines, and pending actions to ensure timely follow-up and resolution.\nManage incidents, service requests, and tasks through approved IT Service Management (ITSM) platforms, maintaining accurate ticket notes, troubleshooting details, status updates, and resolution documentation.\nManage partner user lifecycle activities in Active Directory and Microsoft Entra ID, including onboarding, access changes, group membership, and offboarding.\nProcess partner access and provisioning requests across Salesforce, partner relationship management (PRM) platforms, Microsoft 365, Non-Employee VPN, and other supported partner services.\nTroubleshoot authentication, access, collaboration, and licensing issues across Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive.\nManage the IPN Agreements and IPN GHD shared mailboxes, including agreement and order processing, follow-up on flagged or pending items, and documentation of required actions.\nEnsure partner access and user provisioning activities comply with applicable security, licensing, access management, and governance requirements.\nMaintain and improve Standard Operating Procedures (SOPs), knowledge articles, troubleshooting guides, and process documentation in SharePoint and approved knowledge repositories.\nIdentify recurring issues, manual activities, and process bottlenecks, and contribute to continuous improvement, workflow optimization, and automation initiatives.\nCollaborate with IT, Security, Infrastructure, Application Support, and business teams to troubleshoot issues, manage dependencies, and drive requests through resolution.\n\n• Use approved AI tools, such as Microsoft Copilot, to improve troubleshooting, knowledge discovery, documentation, process efficiency, and service delivery.\n\nBasic Qualifications:\nBachelor’s degree in computer science, Information Technology, Information Systems, or a related field, or equivalent relevant experience.\n3+ years of experience in IT Support, Service Desk, Identity and Access Management, Application Support, or a related technical support environment.\nHands-on experience with Microsoft 365, Active Directory, and Microsoft Entra ID (Azure AD).\nExposure to Salesforce user administration, including user access, roles, profiles, or permission management.\nExperience working with ITSM platforms such as ServiceNow or Cherwell.\nFamiliarity with incident, request, access, and escalation management processes.\nStrong troubleshooting, analytical, and problem-solving skills.\nEffective written and verbal communication skills, with the ability to work with both technical and non-technical stakeholders.\nStrong attention to detail, documentation, organization, and follow-through.\nAbility to manage multiple priorities effectively in a fast-paced support environment.\nFlexibility to work rotational shifts supporting APAC, EMEA, and North America business hours as part of shared global support coverage. Shifts may include night hours\nPreferred Qualifications:\nExperience supporting external partners, customers, or other customer-facing technology environments.\nFamiliarity with identity and access security concepts such as Multi-Factor Authentication (MFA), Conditional Access, role-based access, and access governance.\nExposure to Power Platform, including Power Automate and Power Apps, ServiceNow workflows, or other automation technologies.\nFamiliarity with reporting and operational analytics tools such as Power BI.\nExperience maintaining SharePoint-based documentation and knowledge repositories.\nFamiliarity with AI productivity tools such as Microsoft Copilot.\nITIL Foundation, Scrum, or a similar ITSM/Agile certification.","description_format":"text","description_chars":4777,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Supply Chain & Logistics Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-11-11T12:12:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":11,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-11T15:50:08Z"},"pay":null,"html_url":"https://alion.io/job/infor-it-support-specialist-associate-2","json_url":"https://alion.io/job/infor-it-support-specialist-associate-2.json","meta":{"generated_at":"2026-11-11T15:50:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29627,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1808},"rest":"https://alion.io/mcp/rest/get_company?id=1808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfor-it-support-specialist-associate-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfor-it-support-specialist-associate-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfor-it-support-specialist-associate-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infor-it-support-specialist-associate-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfor-it-support-specialist-associate-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4067773}},{"tool":"search_jobs","arguments":{"company":"infor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4067773},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}