# IT Support Specialist, Associate

We are seeking a customer-focused and technically skilled IT Support Specialist, Associate to join the Infor Partner Network (IPN) Support Team. You will serve as a primary point of contact for partner-related IT incidents, service requests, access management, and escalations. The role supports a secure and efficient partner ecosystem across Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), Salesforce, and other partner-facing platforms and services. The ideal candidate takes end-to-end ownership of assigned work, communicates clearly, follows through proactively, and identifies opportunities to improve, standardize, and automate team processes. A Typical Day in the Life Includes: Handle partner-related IT incidents, service requests, and escalations, providing clear and timely updates to partners and internal stakeholders. Take end-to-end ownership of assigned incidents, service requests, and tasks from acknowledgement through resolution and closure, in accordance with established service-level agreements (SLAs) and support processes. Monitor assigned queues, aging items, response timelines, and pending actions to ensure timely follow-up and resolution. Manage incid

- **Id**: 4067773
- **Url**: <https://alion.io/job/infor-it-support-specialist-associate-2>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Hyderabad, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-10T12:12:59Z
- **Employer posted date**: 2026-11-10
- **Last verified at**: 2026-11-11T12:12:59Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 4777
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: ERP & Business Management Software, Supply Chain & Logistics Software, Manufacturing & Industrial Software

## Company

- **Id**: 1808
- **Name**: Infor
- **Domain**: infor.com
- **Url**: <https://alion.io/company/infor>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Pinpoint

### Truth index

- **Grade**: A
- **Score**: 100
- **Open postings**: 28
- **Ghost share**: 0
- **Stale share**: 0
- **Repost share**: 0.107
- **Time to fill p50 days**: 11
- **Computed at**: 2026-11-11T05:49:22Z

## Technologies

- **Active Directory** — Optional: no
- **Azure** — Optional: no
- **Copilot** — Optional: no
- **ITSM** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **Microsoft Teams** — Optional: no
- **OneDrive** — Optional: no
- **Service Desk** — Optional: no
- **ServiceNow** — Optional: no
- **SharePoint** — Optional: no
- **VPN** — Optional: no
- **Agile** — Optional: yes
- **ITIL** — Optional: yes
- **Power Apps** — Optional: yes
- **Power Automate** — Optional: yes
- **Power BI** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-11T12:12:59Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 11
- **Reasons**: conf:3, win:early, comp:brand
- **Computed at**: 2026-11-11T15:53:49Z

---
[Page](https://alion.io/job/infor-it-support-specialist-associate-2) · [JSON](https://alion.io/job/infor-it-support-specialist-associate-2.json)

Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.