{"id":2678819,"url":"https://alion.io/job/infor-it-support-specialist-associate","title":"IT Support Specialist, Associate","company":{"id":1808,"name":"Infor","domain":"infor.com","url":"https://alion.io/company/infor","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0.077,"time_to_fill_p50_days":10,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Linux","optional":false},{"name":"Ubuntu","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-15T06:02:23Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-30T07:23:59Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"We are seeking an experienced IT Support Specialist - Associate to provide high-quality end-user support, hardware troubleshooting, and application assistance across Windows, Linux, and macOS platforms. The ideal candidate will also manage AV operations, support hybrid workforce environments, and work closely with internal teams and vendors to ensure seamless IT service delivery.\nA Typical Day in the Life Includes:\nEnd-User & IT Support Provide Level 2/3 support for laptops (hardware diagnostics, replacements, vendor coordination). \nTroubleshoot and resolve issues across Windows 10/11, Linux (Ubuntu), and macOS. \nSupport internal and SaaS-based applications, including email, VPNs, printers, and network connectivity. \nUtilize and manage IT ticketing systems to track incidents and service requests. \nEnsure timely resolution of issues within defined SLAs and assist with user onboarding/offboarding and IT asset lifecycle (deployment, refresh, return). \nMaintain accurate documentation, SOPs, and troubleshooting playbooks. \nUser Management - Work Station Visits for any physical connectivity or Issue diagnosis \n New Hire Setup - Monitor and other assets installation. \nIT Hardware Asset Lifecycle Management, Audits and Compliance\nManage the full lifecycle of IT hardware assets from request, procurement, deployment, refresh, return, and disposal. \nEnsure all assets are accurately recorded and maintained in the CMDB / Asset Management System. \nTrack ownership, location, warranty, lifecycle status, and asset tags. \nHands on experience on Onsite IT Workstation tickets ( Network, Display, Cabling Management) \n\nIT Asset Store management :\n\nInventory Hygiene, OOW disposal, Keep track of laptop readiness and other assets\nManage spare inventory and 100% matching on Procurement Versus Allocation Conduct periodic physical and system-based asset audits. \nAccuracy of CMDB and asset records PC Refresh activities are per policy Audio-Visual (AV) Support Set up, operate, and troubleshoot AV equipment for meetings and events. \nSupport audio systems, microphones, and video conferencing solutions. \nEnsure flawless AV execution for in-person and virtual events. \nCollaboration & Vendor Management Work closely with IT Infrastructure, AV, Security, and Facilities teams on cross-functional tasks. \nCoordinate with third-party vendors for warranty claims and service fulfilment. \nEnsure hardware call logs are placed on time and ensure no impact to users BAU Required \n\nBasic Qualifications:\nBachelor’s degree (B.Sc., B.Tech.) or diploma in Computer Science, Electronics, AV, or related fields\n 2-4 years of hands-on IT support experience across multi-OS environments. \n Proficient in troubleshooting Windows, macOS, and Linux (Mandate Requirement)\nExperience in laptop diagnostics, repairs, and handling warranties (Dell, HP). \nFamiliar with Active Directory, remote support tools, and endpoint security practices. \nExcellent analytical, communication, and interpersonal skills. \n5 Days Work from office in a Week. (No work from home option)\n\nPreferred Qualifications:\n Certifications: Apple ACSP, ITIL Foundation is Plus \nExperience supporting hybrid (remote + in-office) workforce environments. \nFamiliarity with ITIL processes and asset management tools. \nExposure to Windows Server, Office 365, Adobe, and general enterprise applications\nHands on experience on Linux and MAC OS end points build and troubleshooting","description_format":"text","description_chars":3427,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software"],"lifecycle":[{"event":"open","at":"2026-10-16T06:02:23Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.606,"p_room":0.55,"age_days":14,"expected_fill_days":10,"reasons":["conf:2","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/infor-it-support-specialist-associate","json_url":"https://alion.io/job/infor-it-support-specialist-associate.json","meta":{"generated_at":"2026-10-30T10:11:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14661,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1808},"rest":"https://alion.io/mcp/rest/get_company?id=1808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfor-it-support-specialist-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfor-it-support-specialist-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfor-it-support-specialist-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infor-it-support-specialist-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfor-it-support-specialist-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2678819}},{"tool":"search_jobs","arguments":{"company":"infor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2678819},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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