Product Support Analyst
Confirmed on the employer's own hiring board on Oct 1, 2026. First seen by Alion on Sep 21, 2026. Infor scores A on the Alion truth index.
Reporting to the Support Manager, the Product Support Analyst plays a critical role in delivering world-class technical support for Infor's Workforce Management (WFM) application to enterprise clients. This role requires an individual who thrives in a fast-paced environment, excels in multi-tasking, and can prioritize effectively to meet both individual and team objectives.
As a Product Support Analyst, you will investigate and resolve complex software issues reported by customers, collaborating closely with R&D and Services teams to deliver timely and impactful solutions. This position offers an exciting opportunity to apply and develop your strong technical and problem-solving skills through extensive product training and hands-on coaching. Your contributions will ensure consistent and excellent service to Infor’s global client base, making a tangible impact on their business operations.
If you are passionate about customer success, thrive on solving challenging problems, and aspire to grow your career within a dynamic Product Support team, this role is for you.