{"id":3265653,"url":"https://alion.io/job/infor-product-support-analyst-2","title":"Product Support Analyst (Smart Series )","company":{"id":1808,"name":"Infor","domain":"infor.com","url":"https://alion.io/company/infor","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0.077,"time_to_fill_p50_days":10,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":18000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1223},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"ServiceNow","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-10-25T09:04:56Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T12:04:30Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The Support Analyst provides technical support to Infor customers in the United States using Infor Restaurants Point of Sale (POS) products. The role requires strong technical aptitude, excellent verbal and written English communication, strong customer service skills, and the ability to work effectively in a team environment.\nThe successful candidate should have the technical aptitude to learn Infor Restaurants software, hardware, systems, and support processes and provide excellent remote support to customers. This position typically reports to a Manager or Team Lead.\nA Typical Day in the Life Includes:\nProvide courteous, accurate, and timely technical support to customers in accordance with established procedures.\nRespond to customer cases, interpret technical issues, analyze data and error logs, and use available support tools and documentation to resolve problems.\nProvide application support for Infor Restaurants POS products.\nTroubleshoot software, hardware, operating system, networking, and POS-related issues.\nMaintain effective customer communication, manage expectations, and ensure a positive customer experience.\nGenerate hardware parts orders when required and ensure correctly configured requests are forwarded to the appropriate team.\nProvide seamless remote technical assistance to US-based customers following product training.\nMeet or exceed established individual and team performance goals.\nSupport the team's 24/7 operations by working assigned rotational shifts.\nBasic Qualifications:\n2-4 years of experience in a PC helpdesk, technical support, service desk, or technician role.\nUnderstanding of fast-food and/or restaurant POS operations and systems.\nStrong technical aptitude with advanced troubleshooting, analytical, and problem-solving skills.\nExcellent verbal and written English communication skills, including the ability to explain technical concepts clearly to customers.\n Willingness to work rotational shifts, including India night/overnight shifts and weekends, based on business requirements.\nProficiency in Microsoft Word, PowerPoint, and Excel.\nAbility to independently research problems and solutions using available documentation and resources.\nStrong interpersonal and customer-service skills.\nAbility to multitask, prioritize effectively, and work in a fast-paced environment.\nWorking knowledge of Windows and Linux operating systems, associated tools, and file structures.\nKnowledge of peripheral devices, including printers, barcode scanners, and credit card PIN pads.\nWorking knowledge of networking concepts including TCP/IP, DHCP, fixed IP addresses, subnet masks, and command-line utilities.\nWorking knowledge of SQL databases and query language.\nKnowledge of applications used for testing, troubleshooting, and call/case logging.\nRelevant IT certifications such as CompTIA A+, CompTIA Linux+, LPIC-1, Microsoft SQL Server, Windows Server, or Windows desktop certifications.\n\nPreferred Qualifications:\nPrevious experience with Point of Sale (POS), restaurant, or fast-food environments and terminology.\nTechnology Help Desk or equivalent field-service experience.\nKnowledge of Windows desktop and Windows Server operating systems.\nKnowledge of UNIX/Linux operating systems.\nKnowledge of network topology and troubleshooting.\nExperience using CRM or incident-management systems such as Salesforce, Zendesk, or ServiceNow.\nRelevant technical certifications are preferred.","description_format":"text","description_chars":3433,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","ERP & Business Management Software"],"lifecycle":[{"event":"open","at":"2026-10-26T09:04:56Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.783,"p_room":0.9,"age_days":5,"expected_fill_days":10,"reasons":["conf:0","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/infor-product-support-analyst-2","json_url":"https://alion.io/job/infor-product-support-analyst-2.json","meta":{"generated_at":"2026-10-31T12:19:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18984,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1808},"rest":"https://alion.io/mcp/rest/get_company?id=1808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfor-product-support-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfor-product-support-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfor-product-support-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infor-product-support-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfor-product-support-analyst-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3265653}},{"tool":"search_jobs","arguments":{"company":"infor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3265653},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}