{"id":2678788,"url":"https://alion.io/job/infor-product-support-analyst-pathway","title":"Product Support Analyst (Pathway)","company":{"id":1808,"name":"Infor","domain":"infor.com","url":"https://alion.io/company/infor","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0.167,"time_to_fill_p50_days":9,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":21000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true},{"name":"MS SQL","optional":true},{"name":"ServiceNow","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-15T06:02:23Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T12:46:24Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Infor are seeking a Product Support Analyst to join our Global Support team. This role is key to ensuring our customers maximize the value of Infor’s solutions. You’ll work in a fast-paced, collaborative environment, acting as a trusted advisor and technical expert for Infor’s industry-specific enterprise software.\nA Typical Day in the Life Includes:\nProvide high-quality technical support for Infor applications, ensuring customer satisfaction and product usability. \nTroubleshoot application issues, perform root cause analysis, and guide customers through solutions via phone, email, and web-based tools.\nCollaborate with internal teams including Product Management, Development, and Cloud Operations to resolve escalated issues.\nDocument knowledge in the form of incident notes, technical articles, and operational procedures.\nPrioritize and manage multiple open issues while delivering consistent updates to stakeholders. \nParticipate in customer calls and screen-sharing sessions as needed to support complex issues.\nContribute to continuous improvement initiatives within the support organization.\n\nBasic Qualifications:\nExperience in application or technical support, preferably in a SaaS or ERP environment. \nProblem solving experience; being able to dissect technical problems and translate findings to non-technical users. \nExperience with enterprise software in areas like finance, supply chain, or manufacturing is a plus. \nExperience thriving in a global team environment with minimal supervision.\n\nPreferred Qualifications:\nExperience supporting Infor solutions (e.g., CloudSuite, M3, LN, Syteline, Birst) is a significant advantage. \nExperience with ITIL processes and support ticketing systems (e.g., ServiceNow, Salesforce).\nExperience of cloud-based infrastructure and tools (e.g., AWS, Azure, Kubernetes).\nExperience with SQL and relational databases (e.g., MS SQL Server, Oracle).","description_format":"text","description_chars":1903,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software"],"lifecycle":[{"event":"open","at":"2026-10-16T06:02:23Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.557,"p_room":0.55,"age_days":11,"expected_fill_days":9,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/infor-product-support-analyst-pathway","json_url":"https://alion.io/job/infor-product-support-analyst-pathway.json","meta":{"generated_at":"2026-10-27T16:27:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5838,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1808},"rest":"https://alion.io/mcp/rest/get_company?id=1808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfor-product-support-analyst-pathway"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfor-product-support-analyst-pathway"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfor-product-support-analyst-pathway"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infor-product-support-analyst-pathway\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfor-product-support-analyst-pathway"}]}