Senior Project Manager

The Senior Project Manager is responsible for the successful delivery of cloud and on-premise ERP software implementation projects.

In this role, you will work closely with customers to understand their project objectives and take ownership of Infor’s contractual commitments as defined in the Statement of Work. You will lead implementation planning, coordinate project resources, manage project plans, financials, risks and overall execution, and ensure projects are delivered according to agreed scope, schedule and budget.

As the primary point of contact for the customer, you will build strong relationships with project stakeholders, manage customer expectations and satisfaction, and support customers in achieving successful go-lives and realizing the expected benefits from their Infor solution.

A Typical Day in the Life Includes:

• Lead cloud and on-premise ERP implementation projects throughout the project lifecycle, from planning through successful go-live.
• Understand customer objectives and ensure project delivery remains aligned with contractual requirements defined in the Statement of Work.
• Build and maintain project plans in collaboration with the project team, aligning project requirements with appropriate resources and competencies.
• Establish project cost controls, allocate project budgets, and maintain oversight of project financial performance and profitability.
• Coordinate activities across customer business teams, IT teams, project stakeholders and Infor project resources.
• Assign and delegate activities to project team members while maintaining focus on quality, timelines and scope.
• Monitor project deliverables, milestones and overall progress through regular communication with customers and project teams.
• Anticipate potential disruptions and dependencies, provide progress updates, and take appropriate action to keep projects on track.
• Ensure billable projects remain on schedule and within agreed budgets.
• Manage project financial activities, including resource scheduling, revenue forecasting, billing reconciliation, expenses and time approvals.
• Identify, monitor and manage project risks and issues throughout the implementation lifecycle.
• Monitor compliance with agreed project procedures, guidelines and customer agreements relating to the ERP implementation.
• Act as the primary point of contact for the customer, proactively managing expectations, relationships and customer satisfaction.

Basic Qualifications:

• Project Management experience delivering multiple software and product implementation projects, including full lifecycle ERP implementations.
• Demonstrated ability to manage complex, customer-facing projects in a fast-paced and rapidly changing environment.
• Strong project planning and organizational skills.
• Experience coordinating activities and resources across multiple business and technical disciplines.
• Ability to manage customer expectations and navigate demanding customer situations effectively.
• Experience identifying and managing project risks and issues.
• Systems integration knowledge and experience.
• Strong communication and stakeholder-management skills.
• Proficiency with Microsoft Office tools.

Preferred Qualifications:

• Project Management Professional (PMP®) certification or equivalent project management qualification.
• Knowledge of the relevant market or industry, including industry trends and key competitors.
• Knowledge and understanding of how enterprise ERP solutions support customer requirements and business processes.
• Experience managing project financials and profitability, including resource scheduling, revenue forecasting, billing reconciliation and project cost control.
• Experience supporting pre-sales engagements.
• Experience working within an enterprise software, ERP, Professional Services or consulting environment.