{"id":3475050,"url":"https://alion.io/job/infor-software-engineer-servicenow","title":"Software Engineer (ServiceNow)","company":{"id":1808,"name":"Infor","domain":"infor.com","url":"https://alion.io/company/infor","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":18,"ghost_share":0,"stale_share":0,"repost_share":0.111,"time_to_fill_p50_days":11,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Design Controls","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-28T18:31:52Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-05T15:19:37Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"We are seeking a ServiceNow Developer / Software Engineer to shape and deliver secure, scalable ServiceNow solutions for EU customers, driving long-term value. You will lead the responsible adoption of AI and automation to transform workflows and improve outcomes, collaborating with architects, product owners, and global teams to maximize mutual benefit. You’ll demonstrate integrity, compliance, and a commitment to Our Values in all technical and business decisions.\nA Typical Day in the Life Includes:\nDesign, build, test, and deploy secure, scalable solutions on the new EU ServiceNow instance across CSM, ITSM, Knowledge, CMDB, and related workflows, driving long-term value (Vision).\nDevelop platform logic using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and Integration Hub.\nLead the build of agentic workflows with AI Agents, applying responsible AI practices (explainability, bias and quality testing, guardrails, drift monitoring) in line with EU requirements.\nDesign and troubleshoot integrations (REST/SOAP, import sets, transform maps, MID Server), solving complex problems to optimize team performance (Comparative Advantage).\nImplement role-based access, ACLs, auditability, and privacy-by-design controls for EU customer data, upholding integrity and compliance.\nCollaborate with architects, product owners, and global teams through peer reviews, testing, root-cause analysis, and production support; promote code through dev, test, UAT, and production (Virtue & Talents).\nProduce documentation and runbooks, share knowledge, challenge assumptions, and foster innovation to support continuous improvement.\n\nBasic Qualifications:\n3+ years of hands-on ServiceNow development and administration experience.\nStrong JavaScript, Glide API, Flow Designer, and ServiceNow data model skills.\nExperience with CSM and/or ITSM, and with REST/SOAP integrations and data imports.\nUnderstanding of roles, ACLs, scoped apps, update sets/source control, and platform governance.\nWorking knowledge of AI/automation concepts (LLMs, prompts) and generative AI risks, with a drive to apply and expand this knowledge (Knowledge).\nAgile/Scrum experience; strong communication and troubleshooting skills.\nInitiative, openness to feedback, and a commitment to continuous growth and greater contribution (Motivation).\nAbility to work independently in a distributed international team; professional English.","description_format":"text","description_chars":2457,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","ERP & Business Management Software"],"lifecycle":[{"event":"open","at":"2026-10-29T18:31:52Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":0.9,"age_days":7,"expected_fill_days":11,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/infor-software-engineer-servicenow","json_url":"https://alion.io/job/infor-software-engineer-servicenow.json","meta":{"generated_at":"2026-11-05T17:39:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22965,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1808},"rest":"https://alion.io/mcp/rest/get_company?id=1808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfor-software-engineer-servicenow"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfor-software-engineer-servicenow"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfor-software-engineer-servicenow"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infor-software-engineer-servicenow\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfor-software-engineer-servicenow"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3475050}},{"tool":"search_jobs","arguments":{"company":"infor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3475050},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}