{"id":2678843,"url":"https://alion.io/job/infor-team-lead-cloud-services-ln-technical-ims-team","title":"Team Lead, Cloud Services - (LN Technical IMS Team)","company":{"id":1808,"name":"Infor","domain":"infor.com","url":"https://alion.io/company/infor","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0.2,"time_to_fill_p50_days":9,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-15T06:02:23Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-20T20:29:45Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We are seeking an experienced LN Technical Lead to provide technical, operational, and people leadership for the LN Technical team supporting Global IMS customers across APAC, EMEA, and AMER. The selected candidate will lead the LN Technical team and provide expertise in LN development, extensions, customizations, integrations, technical decision-making, and customer escalation management. The successful candidate will combine strong hands-on Infor LN technical knowledge with product understanding, people-management capabilities, effective communication, and the flexibility required to support a globally distributed customer portfolio. The position plays a critical role in maintaining delivery continuity, providing technical direction, prioritizing customer requirements, managing escalations, and strengthening the capability of the LN Technical team.\nA Typical Day in the Life Includes:\n\nTechnical Leadership\n\nProvide technical leadership and direction to the LN Technical team.\nGuide the team on LN development, extensions, customizations, and related technical requirements.\nAct as an escalation point for complex LN technical issues and support the team in determining appropriate solutions.\nUse strong LN product knowledge to support technical decisions, delivery planning, and team management.\nProvide guidance on LN integrations; deep integration expertise is not mandatory, but the candidate should possess sufficient knowledge to guide the team and coordinate issue resolution. \nReview proposed technical solutions and ensure they meet customer, quality, and delivery expectations.\nWork with functional, consulting, delivery, and third-party teams to resolve complex customer requirements.\nPromote the adoption of Infor technical standards, best practices, tools, and delivery processes.\nEnsure technical documentation and knowledge-management repositories are maintained and regularly updated.\n\nOperational and Delivery Management\n\nSet and communicate clear team goals, priorities, deadlines, and expectations based on established KPIs.\nDelegate work and distribute workload effectively across team members.\nMonitor delivery performance, work quality, SLA compliance, and relevant operational metrics.\nSupport team members in the effective execution of IMS contracts.\nCoordinate technical activities and priorities across the portfolio of Global IMS customers.\nProvide leadership during critical customer situations and ensure appropriate prioritization and escalation management.\nDrive continuous-improvement initiatives to enhance delivery quality, operational consistency, and customer satisfaction.\nConduct regular team meetings to discuss delivery progress, upcoming work, risks, best practices, and expectations.\nWork with senior management on the team’s vision, operating model, capability development, and delivery strategy.\nLead and coordinate extended delivery teams, including consulting groups and third-party resources where applicable.\n\nPeople and Resource Management\n\nLead, support, motivate, and empower members of the LN Technical team.\nProvide coaching and mentoring to help employees achieve individual and team objectives.\nCreate and maintain individual development plans for team members.\nIdentify skill gaps and training needs and support the development of relevant technical and leadership capabilities.\nPerform quality checks and provide constructive feedback to team members.\nRecruit, select, onboard, and integrate new employees into the team.\nHelp new team members become operational within expected onboarding timelines.\nRecognize high performance and acknowledge individual and team accomplishments.\nBuild a professional and collaborative team culture based on open communication, mutual respect, knowledge sharing, and accountability.\nSuggest and organize team-building and employee-engagement activities.\n\nCustomer and Stakeholder Management\n\nServe as a key technical and operational point of contact for customer and internal stakeholder discussions.\nRespond to customer-management inquiries and handle escalations or complaints professionally.\nCoordinate technical guidance, priorities, delivery activities, and resources for critical customer situations.\nBuild effective working relationships with customers and internal delivery teams across APAC, EMEA, and AMER.\nCommunicate technical issues and recommended solutions clearly to technical and non-technical stakeholders.\nCollaborate with relevant Infor teams to ensure coordinated execution of IMS customer commitments.\nBasic Qualifications:\nApproximately 15 years of relevant professional experience. \nStrong hands-on technical experience with Infor LN.\nDemonstrated experience in LN development, extensions, and customizations. \nWorking knowledge of LN integrations, with the ability to guide team members and coordinate technical issue resolution. \nStrong understanding of the Infor LN product and its technical capabilities. \nExperience leading and managing a technical team.\nDemonstrated people-management experience, including coaching, mentoring, delegation, performance support, and team development. \nExperience handling technical escalations and supporting complex customer requirements.\nStrong communication and stakeholder-management skills. \nAbility to manage multiple priorities in an SLA-driven service-delivery environment.\nAbility to collaborate with functional, consulting, delivery, and third-party teams.\nWillingness and ability to work from the Hyderabad office under the IMS hybrid working model. \nFlexibility to work a nine-hour schedule extending up to approximately 11:00 or 11:30 p.m., based on the agreed shift and business requirements. \n\nPreferred Qualifications:\nExperience working in an IMS, managed-services, production-support, or SLA-based delivery environment.\nExperience executing or overseeing IMS customer contracts.\nExperience supporting a large, geographically distributed customer portfolio.\nExperience working with customers and stakeholders across APAC, EMEA, and AMER.\nBroad Infor LN product and functional-process understanding in addition to technical expertise.\nStrong understanding of delivery processes, quality controls, service metrics, and customer-satisfaction measures.\nExperience leading continuous-improvement initiatives for technical support or managed-service delivery.\nExperience coordinating across LN technical, functional, consulting, and third-party teams.\nExperience with customer escalation management and senior stakeholder communication.\nExperience recruiting, onboarding, coaching, and developing technical professionals.\nRelevant Infor LN technical or product certifications, where available.\nStrong leadership presence, adaptability, and the ability to operate effectively across technical, operational, and people-management responsibilities.","description_format":"text","description_chars":6822,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software"],"lifecycle":[{"event":"open","at":"2026-10-16T06:02:23Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 46 · green card filings: 13","filings_12m":46,"filings_prev_12m":43,"green_card_filings_12m":13,"median_offered_wage_usd":140127,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":2}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.851,"p_room":0.9,"age_days":4,"expected_fill_days":9,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/infor-team-lead-cloud-services-ln-technical-ims-team","json_url":"https://alion.io/job/infor-team-lead-cloud-services-ln-technical-ims-team.json","meta":{"generated_at":"2026-10-20T22:42:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live 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