{"id":3813109,"url":"https://alion.io/job/infor-technical-support-analyst-associate-2","title":"Technical Support Analyst, Associate","company":{"id":1808,"name":"Infor","domain":"infor.com","url":"https://alion.io/company/infor","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":22,"ghost_share":0,"stale_share":0,"repost_share":0.091,"time_to_fill_p50_days":10,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-11-04T15:19:37Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T05:33:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Associate Technical Support Analyst is an early-career support professional within Infor’s Global Support team. In this role, you will provide front-line technical assistance for Infor software applications, helping customers maximize the value of their solutions.\nYou will troubleshoot technical issues, identify workarounds, collaborate with internal teams, and contribute to delivering an excellent customer experience. This role is ideal for someone passionate about technology, problem-solving, and continuous learning.\nA Typical Day in the Life Includes:\nResponding to customer support requests through Infor’s case management system, email, and other support channels.\nTroubleshooting issues related to Infor applications, configurations, and technical environments.\nIdentifying appropriate solutions or workarounds for customer-reported issues.\nEscalating complex or critical cases to senior analysts or development teams with clear documentation.\nCollaborating with Product Development, Cloud Operations, Consulting, and other internal teams to drive issue resolution.\nMaintaining accurate and detailed case documentation to support knowledge sharing and customer transparency.\nStaying current with product updates, enhancements, and industry best practices through continuous learning.\nContributing to knowledge base articles, FAQs, troubleshooting guides, and other self-service resources.\nBasic Qualifications:\nExperience or demonstrated ability in technical troubleshooting and analytical problem-solving.\nMinimum 1 years of experience.\nKnowledge of relational databases and experience working with SQL queries.\nUnderstanding of web technologies, including HTML, XML, and APIs.\nStrong customer-centric mindset with the ability to investigate and resolve technical problems.\nGood written and verbal communication skills.\nPreferred Qualifications:\nExperience supporting ERP, HCM, or other enterprise software applications.\nFamiliarity with ITIL practices and support/ticketing systems such as Zendesk, Salesforce, or Jira.\nExperience with scripting or programming languages such as Python, PowerShell, or similar technologies.\nPrevious experience in technical support, application support, product support, or a customer-facing technical 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