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As part of our dynamic Global Support team, you will play a key role in resolving complex issues, supporting mission-critical applications, and ensuring our customers get the most out of their Infor solutions.\nA Typical Day in the Life Includes:\nProvide timely and accurate technical support to Infor customers via phone, email, and web channels. \nDiagnose and troubleshoot software application issues, identifying root causes and proposing effective solutions. \nCollaborate with internal teams-including R&D, Cloud Operations, and Product Management-to drive resolution of customer-reported issues.\nManage and prioritize a queue of support cases while meeting SLAs and customer satisfaction targets.\nCreate and maintain internal knowledgebase articles, FAQs, and technical documentation. \nAct as a customer advocate by sharing feedback and insights with cross-functional teams to influence product improvements.\nParticipate in product training and continuous learning to stay current with 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