{"id":2623971,"url":"https://alion.io/job/inforcer-implementation-team-lead-us","title":"Implementation Team Lead - US","company":{"id":8625,"name":"Inforcer","domain":"inforcer.com","url":"https://alion.io/company/inforcer","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":88,"open_postings":10,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":170000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2531},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T11:24:43Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T14:06:12Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us\ninforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support to the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP!\nAbout the Role\nThe Implementation Team Lead will oversee the Implementation process for their assigned portfolio, managing and guiding a defined group of Implementation Managers who report directly to them and ensuring implementation is delivered efficiently, meeting client's expectations and aligns with company standards.\nThe successful candidate will be a proactive communicator, detail-oriented, and comfortable working in a fast-paced, collaborative environment. If this sounds like you, we’d love to hear from you.\nWhat you’ll be doing\nTeam Leadership: Oversee and mentor their direct reports, offering guidance and support to foster high performance and continuous professional development. Track key performance indicators (KPIs) to identify improvement opportunities and ensure alignment with business objectives while maintaining a steep learning environment.\n\nConduct regular one-to-one meetings with each of their direct reports.\n\nMonitor the workloads of their direct reports, proactively flagging any instances of under- or over-capacity within that group.\n\nEnsure at-risk implementations within their direct reports' portfolios are effectively progressed by taking proactive measures to address potential issues. Notify Implementation Managers of any at-risk Implementations that have not yet been flagged. Ensure Implementations Managers have kept their at-risk Implementations up to date, ahead of sync with PSMs.\n\nMaintain comprehensive oversight of implementations owned by their direct reports by reviewing those Implementation Managers’ dashboards, ensuring timely progress and promptly highlighting any areas falling behind schedule.\n\nCoordinate coverage for virtual classrooms, in-person sessions, and webinars, ensuring appropriate allocation of tasks.\n\nProcess Improvement: Identify and implement enhancements to increase efficiency and effectiveness across operations.\n\nEnsure that implementation standards remain consistently high, addressing any deviations and promoting uniform excellence throughout the team.\n\nClient Engagement: Continue to drive strategic customer implementations.\n\nEscalation: Serve as the primary contact for resolving challenges encountered by their direct reports, providing expert guidance and support to facilitate the timely and effective resolution of escalated matters.\n\nLead NA stand-up meetings\n\nEncourage team knowledge sharing and identify training gaps.\n\nMaking sure NA tickets are handled promptly and that kick-off calls are arranged as scheduled.\n\nWhat We Can Offer You\nSteep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve.\nReal impact: We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.\nTransparency and Honesty: We believe honest and clear communication creates a highly collaborative culture. It gives you the “why” we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team.\nA+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best. A-players thrive when surrounded by other A-players. Our level of growth and rate of change can be hard work and challenging, but you’ll be surrounded with exceptional people that are always happy to help.\nRegular Team Socials: We celebrate our team, our milestones, promotions and achievements with social events every month.\nEmployee Recognition: Programs to recognise and reward our top contributors for their achievements and efforts. We live our company values every day and reward those people who embody them.\nSkills We Need for This Role\nPrevious experience in a Team Lead, Implementation Lead, or similar leadership role, ideally within a SaaS or technology environment.\n\nStrong people management and coaching skills, with experience supporting individual development, conducting 1:1s and creating a high-performance team environment.\n\nStrong implementation and project management experience, with the ability to oversee multiple customer implementations and identify projects that are at risk or falling behind.\n\nExperience using KPIs, dashboards and operational metrics to monitor team performance, workloads and implementation progress.\n\nExcellent escalation management and problem-solving skills, with the ability to support Implementation Managers in resolving complex issues.\n\nGood understanding of technical implementations, ideally within Microsoft 365, Microsoft technologies or a technical SaaS environment > Just a point here that this would be ideal but not required.\n\nStrong organisation and attention to detail, with the ability to maintain oversight across a team's implementation portfolio and ensure deadlines and standards are consistently met.\n\nA confident and collaborative communicator and leader, comfortable running team stand-ups, providing clear direction and working cross-functionally.\n\ninforcer is an equal opportunity employer. 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