{"id":1912997,"url":"https://alion.io/job/inforcer-mid-level-partner-success-manager-2","title":"Mid-Level Partner Success Manager","company":{"id":8625,"name":"Inforcer","domain":"inforcer.com","url":"https://alion.io/company/inforcer","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":113000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1010},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T06:09:26Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-17T23:40:45Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About Us\ninforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support to the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP!\nAbout the Role\nWe are seeking a talented and motivated Mid-Level Partner Success Manager to join our team. In this role, you will be responsible for building strong relationships with our MSP partners across the ANZ region, helping them adopt our platform, achieve their business objectives, and realize maximum value from their investment. You'll work closely with customers throughout their journey, acting as a trusted advisor while collaborating across teams to deliver an exceptional partner experience. If this sound like you, we’d love to hear from you.\nWhat you’ll be doing\nBuild strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform\n\nAct as a trusted point of contact for your partners, providing guidance, support, and proactive communication throughout the customer lifecycle\n\nSupport upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions\n\nCollaborate closely with the Implementation team to ensure smooth client onboarding\n\nChampion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform\n\nMonitor customer health, usage, and engagement metrics to identify risks and opportunities for greater adoption\n\nHelp clients get the most from the platform by developing and guiding account plans aligned with their objectives\n\nCross collaborates with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience\n\nSupport customer adoption and retention with workshops and training, both in person and virtually\n\nConduct regular customer check-ins, business reviews, workshops, and training sessions to drive platform engagement and success\n\nManage partnerships with SMB and mid-market partners\n\nWhat We Can Offer You\nSteep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve.\nReal impact: We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.\nTransparency and Honesty: We believe honest and clear communication creates a highly collaborative culture. It gives you the “why” we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team.\nA+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best. A-players thrive when surrounded by other A-players. Our level of growth and rate of change can be hard work and challenging, but you’ll be surrounded with exceptional people that are always happy to help.\nRegular Team Socials: We celebrate our team, our milestones, promotions and achievements with social events every month.\nEmployee Recognition: Programs to recognise and reward our top contributors for their achievements and efforts. We live our company values every day and reward those people who embody them.\nSkills We Need for This Role\n2-3 years experience in Account Management, Customer Success or a similar client-facing role within SaaS, technology, cybersecurity, or MSP environments. MSP experience would be very beneficial.\n\nExcellent communication skills with the ability to build strong client relationships\n\nA customer-focused mindset with confidence in identifying growth and renewal opportunities, drive adoption, and identifying customer needs\n\nHighly organised and self-driven, capable of managing multiple client relationships and projects at once\n\nComfortable in a fast-paced, tech-driven environment and working across teams\n\nEager to learn and develop expertise in the MSP ecosystem, Microsoft 365, cybersecurity, and emerging technologies\n\nInforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":4712,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Information Security","Security Operations","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-05T15:20:17Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.853,"p_room":0.9,"age_days":11,"expected_fill_days":32,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/inforcer-mid-level-partner-success-manager-2","json_url":"https://alion.io/job/inforcer-mid-level-partner-success-manager-2.json","meta":{"generated_at":"2026-10-18T02:47:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4417,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8625},"rest":"https://alion.io/mcp/rest/get_company?id=8625"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finforcer-mid-level-partner-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finforcer-mid-level-partner-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finforcer-mid-level-partner-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inforcer-mid-level-partner-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finforcer-mid-level-partner-success-manager-2"}]}