{"id":2898716,"url":"https://alion.io/job/inforesumeedge-call-center-executive","title":"Call center Executive","company":{"id":4403789,"name":"InfoResumeEdge","domain":"inforesumeedge.com","url":"https://alion.io/company/info-resume-edge","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-22T05:31:35Z","board_verified":false,"closed_at":"2026-10-22T05:31:35Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls assisting families interested in admissions at our school with their queries resolving issues and ensuring parent satisfaction while following company policies and procedures.\n Key Responsibilities:\n Answer inbound calls from families promptly and professionally.\nMake outbound calls towards new leads follow-ups to existing parents collecting feedback from existing parents.\nHandle parent inquiries complaints and requests with accuracy and empathy.\nProvide detailed information about the school its processes & upcoming events/ activities.\nRecord & update details of all interactions in the CRM.\nEscalate complex issues to senior team members & refer cases to specific teams depending on case history.\nAchieve daily/weekly/monthly call handling and performance targets.\nMaintain a positive professional and courteous tone during all customer interactions.\nFollow call scripts quality standards and compliance guidelines.\n Requirements\n Bachelors degree is a must.\nPrior customer service or call center experience is an advantage but not mandatory.\nExcellent English communication Skills.\nActive listening and problem-solving abilities.\nAbility to remain calm under pressure and handle difficult parents.\nBasic computer knowledge and familiarity with MS Office/CRM tools.\nFlexible working in shifts for an international location.\n Disclaimer\n InfoResumeEdge (IRE) operates solely ( And some times hiring for our own client but it does not mean we provide jobs ) as an online job listing and information platform. 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