{"id":2898719,"url":"https://alion.io/job/inforesumeedge-customer-experience-cloud-ai-sme","title":"Customer Experience Cloud & AI SME","company":{"id":4403789,"name":"InfoResumeEdge","domain":"inforesumeedge.com","url":"https://alion.io/company/info-resume-edge","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Machine Learning","optional":false},{"name":"NLP","optional":false},{"name":"Salesforce Data Cloud","optional":false},{"name":"Salesforce Flow","optional":false},{"name":"WhatsApp","optional":false},{"name":"Apex","optional":true}],"status":"closed","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-22T05:31:35Z","board_verified":false,"closed_at":"2026-10-22T05:31:35Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions Corporate Services Cloud and Employer of Record (EOR) services. Our mission is to help organizations transform customer experiences through intelligent self-service portals AI automation and digital engagement.\n Role Overview\n We are looking for a Customer Experience Cloud & AI SME to lead the design development and optimization of self-service customer portals while integrating AI-driven automation across both Salesforce and external ecosystems.\n This role requires expertise in Salesforce Experience Cloud and a strong understanding of AI-driven automation to create seamless self-service solutions AI-powered agents and intelligent workflows that enhance customer engagement. The ideal candidate will work closely with clients internal teams and stakeholders to drive automation improve user experience and mentor organizations on AI adoption.\n Key Responsibilities\n 1. Develop & Optimize Self-Service Customer Portals\n Design configure and enhance customer self-service portals using Salesforce Experience Cloud.\nImplement self-service automation and AI-driven workflows to improve customer interactions.\nEnsure portals are intuitive scalable and personalized with guided service journeys.\nIntegrate Einstein AI and automation tools for proactive customer support and case resolution.\n 2. AI-Powered Virtual Agents & Automation\n Develop and optimize AI-driven virtual agents within Salesforce and external platforms.\nUtilize Einstein AI NLP and machine learning to enhance case deflection and automate customer support.\nImplement Conversational AI chatbots integrated with Live Chat WhatsApp and external messaging platforms.\nEnsure AI agents learn from interactions to continuously improve customer responses.\n 3. Cross-Platform AI Automation & Integration\n Work with Salesforce Flow Omni-Channel Routing and Process Automation to optimize service operations.\nIntegrate self-service portals with third-party AI tools RPA solutions and external APIs.\nImplement AI-powered predictive analytics to personalize customer experiences.\n 4. Customer Engagement & AI Mentorship\n Act as an AI & Experience Cloud SME guiding clients through their AI and automation journey.\nWork directly with customers to understand their challenges and tailor AI/self-service solutions.\nProvide training and mentorship to businesses on how to adopt and maximize AI-driven self-service portals.\nGather feedback from end-users to enhance AI models workflows and self-service functionalities.\n 5. Data Intelligence & AI Performance Optimization\n Use Salesforce Data Cloud and AI analytics to drive data-backed automation improvements.\nContinuously monitor AI agent performance and customer engagement metrics to optimize processes.\nEnsure compliance with data security privacy and ethical AI practices.\n 6. AI & Innovation Strategy\n Stay ahead of emerging AI and Experience Cloud trends ensuring cutting-edge solutions.\nWork with internal teams to align AI automation with business and customer service objectives.\nEvaluate and integrate new AI and automation tools to enhance customer experience.\n Key Requirements\n Technical Skills\n 2 years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise).\nHands-on knowledge of Einstein AI NLP chatbot development and automation workflows.\nExperience with Salesforce Flow Omni-Channel Routing and case automation.\nFamiliarity with third-party AI automation and chatbot platforms outside Salesforce.\nKnowledge of API integrations RPA and machine learning-driven automation.\n Soft Skills & Experience\n Passionate about customer experience AI and digital transformation.\nComfortable working directly with clients understanding their self-service & AI needs.\nStrong problem-solving and analytical skills to build impactful automation solutions.\nExcellent communication & presentation skills able to mentor and train customers.\nAbility to learn quickly and stay updated on the latest AI and self-service technologies.\n Why Join Kompetenza R&D Work on cutting-edge AI & self-service portal","description_format":"text","description_chars":4181,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","ERP & Business Management Software","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-10-20T05:28:15Z"},{"event":"close","at":"2026-10-22T05:31:35Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/inforesumeedge-customer-experience-cloud-ai-sme","json_url":"https://alion.io/job/inforesumeedge-customer-experience-cloud-ai-sme.json","meta":{"generated_at":"2026-10-22T07:46:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3575,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4403789},"rest":"https://alion.io/mcp/rest/get_company?id=4403789"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finforesumeedge-customer-experience-cloud-ai-sme"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finforesumeedge-customer-experience-cloud-ai-sme"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finforesumeedge-customer-experience-cloud-ai-sme"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inforesumeedge-customer-experience-cloud-ai-sme\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finforesumeedge-customer-experience-cloud-ai-sme"}]}