{"id":1122932,"url":"https://alion.io/job/informa-account-manager","title":"Account Manager","company":{"id":4365,"name":"Informa","domain":"informa.com","url":"https://alion.io/company/informa-group-plc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boca Raton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-22T13:45:46Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-30T21:35:50Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Seatrade Cruise produces a range of major annual events and intimate experiences, each a beacon for leaders, executives, delegates, and solution providers from every sector of the industry and every corner of the earth. From the leading online news site and industry publication, to conferences and exhibitions, to networking events, management training, and worldwide award programs, Seatrade Cruise puts you at the center of the global cruising universe.\nInforma is one of the world’s leading knowledge providers. We create and deliver highly specialized information through publishing, events, training, market intelligence and expertise, providing valuable knowledge to individuals, businesses and organizations worldwide.\nInforma Markets Division organizes transaction-oriented Exhibitions and trade shows, which provide buyers and sellers across different industries and communities with a powerful platform to meet face to face, build relationships and conduct business. Informa has a portfolio of more than 600 Exhibitions, serving a number of core verticals, including Property & Construction, Health & Nutrition, Beauty, and Pop Culture\n This role can be based in our Boca Raton or NYC offices.\nWe are looking for a commercially driven, highly organized Account Manager to generate revenue and manage customer relationships across the Seatrade Cruise portfolio.\nThe role will be responsible for growing new and existing business across exhibition space, sponsorships, Lead Insights and other relevant commercial solutions. The Account Manager will own designated sectors, territories and accounts across Seatrade Cruise Global, F&B@Sea and other portfolio events and products as assigned.\nThis is a full-cycle sales and account management role. The successful candidate will be equally comfortable prospecting for new business, developing long-term customer relationships, managing the sales process from initial enquiry through contract and delivery, and supporting customers through renewal and rebook.\nThe role requires a proactive new-business mindset, strong commercial judgment, excellent attention to detail and the ability to manage multiple priorities across a fast-paced international events portfolio.\n Revenue Growth and New BusinessOwn and exceed individual revenue targets across exhibition space, sponsorships, Lead Insights and other assigned commercial products.\nProspect consistently for new business within designated sectors and territories, using industry research, market intelligence, inbound leads, referrals and competitive events.\nDevelop and maintain a healthy pipeline with clear next steps, accurate values, realistic close dates and appropriate opportunity stages.\nIdentify opportunities to expand existing customer investment across multiple events, products and sponsorship opportunities.\nDevelop commercially relevant proposals that align with customer objectives, budgets and target audiences.\n\nAccount Management and Customer RetentionManage the full customer relationship from initial enquiry and sale through onboarding, event delivery, renewal and rebook.\nMaintain regular, meaningful communication with active customers to understand their goals, identify risks and surface additional opportunities.\nRespond to customer enquiries promptly and professionally, escalating issues early where support from Operations, Customer Success, Finance or Show Management is required.\nDevelop strong relationships with customers and industry stakeholders to support retention, repeat business and long-term portfolio growth.\nIdentify at-risk accounts and work proactively with leadership and cross-functional teams to resolve concerns.\n\nLead and Pipeline ManagementFollow up on assigned inbound leads within agreed response times and maintain consistent prospecting activity.\nMaintain accurate and timely Salesforce records, including activity history, customer notes, opportunity stages, next steps, close dates and follow-up tasks.\nProvide accurate and timely sales forecasts and pipeline updates to management.\n\nCross-Functional CollaborationWork closely with Sales, Marketing, Content, Operations, Customer Success, Finance and Show Management to deliver a high level of customer service.\nCoordinate internally to ensure contracts, customer requirements, sponsorship deliverables and operational information are communicated and actioned promptly.\nContribute relevant customer insights, market feedback and commercial ideas to support portfolio strategy and product development.\nPartner with Marketing and Content teams to identify appropriate digital, content and thought-leadership opportunities where they support the customer’s wider objectives.\n\nEvent and Industry EngagementAttend Seatrade Cruise portfolio events and support onsite sales, customer meetings, account management and rebook activity.\nRepresent the portfolio professionally at relevant external trade shows, conferences and industry events.\nTrack and follow up on leads, meetings and opportunities generated through competitive events and provide clear visibility on resulting pipeline and revenue.\nStay informed on cruise, hospitality, food and beverage, maritime and events industry developments relevant to assigned customers and sectors.\n\nSuccess in the role will be measured through:\nAchievement of new-business targets\nDevelopment and maintenance of a healthy, accurate sales pipeline\nTimely lead follow-up and customer responsiveness\nCustomer retention, renewal and rebook performance\nAccurate Salesforce activity and forecasting\nConsistent follow-through on customer and internal commitments\nEffective cross-functional collaboration\nProfessional and proactive engagement at portfolio and industry events\nQualifications and Experience\n3-5+ years of B2B sales, business development or account management experience.\nDemonstrated success generating new business, managing a sales pipeline and achieving revenue targets.\nExperience within trade shows, events, cruise, maritime, travel, hospitality, food and beverage or media is preferred.\nStrong customer relationship management and account retention skills.\nExcellent written and verbal communication skills, with the ability to work effectively across countries, cultures and time zones.\nStrong organizational, prioritization and follow-through skills.\nHigh level of attention to detail and comfort managing multiple customers, deadlines and internal processes simultaneously.\nProficiency with Salesforce or a comparable CRM platform.\nProficiency with Microsoft Office, Outlook, Excel and PowerPoint.\nAbility to work independently while communicating proactively with a remote and international team.\nWillingness and ability to travel domestically and internationally approximately 4-6 times per year, with additional travel as business needs require.\nProactive, accountable and comfortable taking ownership.\nCommercially curious and motivated by both new-business development and long-term customer growth.\nCustomer-focused, responsive and solutions-oriented.\nConfident working autonomously while knowing when to escalate or ask for support.\nAdaptable and comfortable working in a fast-paced environment with changing priorities\n We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.\nWe work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it - see what our colleagues have to say at LifeAt.Informa.com\nOur benefits include:\nGreat community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment\nBroader impact: take up to four days per year to volunteer, with charity match funding available too\nCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves\n Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year\nCompetitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount\nStrong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more\nRecognition for great work, with global awards and kudos programs\nAs an international company, the chance to collaborate with teams around the world\nThis role offers a base salary between $70,000-80,000 based on experience, plus a commission.\nWe’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.\nIf you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.\nSee how Informa handles your personal data when you apply for a job here.","description_format":"text","description_chars":10292,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Dental insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Goods"],"lifecycle":[{"event":"open","at":"2026-09-22T19:49:49Z"}],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.515,"p_room":0.9,"age_days":8,"expected_fill_days":15,"reasons":["conf:8","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/informa-account-manager","json_url":"https://alion.io/job/informa-account-manager.json","meta":{"generated_at":"2026-10-01T21:16:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3908,"day_limit":5000,"remaining_today":1092,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}