{"id":2332227,"url":"https://alion.io/job/informa-customer-success-manager-2","title":"Customer Success Manager","company":{"id":4365,"name":"Informa","domain":"informa.com","url":"https://alion.io/company/informa-group-plc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":64000,"max":71800,"currency":"USD","period":"year","gross":null,"usd_annual":71800},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-09-18T20:30:43Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-15T08:30:37Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?\nAt Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.\nWe’re a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.\nAbout Informa TechTarget\nInforma TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.\nWith an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.\nUnderpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:\nTrusted information that shapes the industry and informs investment\nIntelligence and advice that guides and influences strategy\nAdvertising that grows reputation and establishes thought leadership\nCustom content that engages and prompts action\nIntent and demand generation that more precisely targets and converts\nOur organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.\nFor more information, visit informatechtarget.com and follow us on LinkedIn\n We are seeking a motivated Customer Success Manager who will be responsible for developing customer relationships that promote customer retention, growth and loyalty. Specifically, Customer Success Managers are responsible for providing strategic direction for clients who purchase our integrated media and data services; with a focus on partnering with clients on their usage of Informa TechTarget’s data and products.\nThe Customer Success Manager will be an extension of our clients’ marketing and sales teams, with the clear understanding of the customers’ business challenges and ensuring our products and services help to achieve the customer’s objectives, goals and KPIs. Key responsibilities include:\nDrive customer engagement with Informa TechTarget products; focusing adoption, expansion and renewal;\nOnboard & enable customers on product functionalities and capabilities;\nInvestigate customer’s current workflow and technology stack;\nUncover customer’s ideal key performance indicators, metrics of success and areas of opportunity;\nConsult customers on appropriate use cases of Informa TechTarget data and products to achieve agreed upon KPIs;\nDrive usage and identify recommendations on appropriate integration strategies;\nBuild appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell;\nCollaborate with internal teams to proactively to prevent and resolve issues and provide data, deliverables, and strategic guidance to customers;\nPresent and communicate, in person, over the phone or video to end users, marketing management, sales management and executives;\nEscalate areas of concerns, client challenges; and,\nProvide and consult on marketing and sales best practices and how Informa TechTarget data and products can support\n Bachelor’s degree;\n2 - 4 years’ years of customer facing experience in a customer success or support role, preferably in a software or Sales/Marketing environment\nKnowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation and content marketing\nExtremely detailed oriented, ability to multi task several different product & client engagements;\nCreative problem solving, solutions-oriented and strategic, long-term view of customer relationship;\nStrong sales orientation, communication skills, client-ready presentation skills and writing skills; and,\nAbility to offer perspective and guidance, in some cases, in a persistent manner.\n The salary for this position is $64,000 - 71,800 based on experience+ up to $4,000 annual bonus opportunity. \nAdditional Information\nTechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.\nInforma TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.\nWe believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.\nOur benefits include:\nGreat community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment\nBroader impact: take up to four days per year to volunteer, with charity match funding available too\nCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves\n Time out: open PTO policy, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year\nCompetitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount\nStrong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more\nRecognition for great work, with global awards and kudos programs\nAs an international company, the chance to collaborate with teams around the world","description_format":"text","description_chars":7282,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Dental insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Market Research"],"lifecycle":[{"event":"open","at":"2026-10-12T09:19:03Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.331,"p_room":0.45,"age_days":26,"expected_fill_days":15,"reasons":["conf:1","stale_co","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":71800,"is_top_pay":true},"html_url":"https://alion.io/job/informa-customer-success-manager-2","json_url":"https://alion.io/job/informa-customer-success-manager-2.json","meta":{"generated_at":"2026-10-15T10:05:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15238,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4365},"rest":"https://alion.io/mcp/rest/get_company?id=4365"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finforma-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finforma-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finforma-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/informa-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finforma-customer-success-manager-2"}]}