{"id":1679066,"url":"https://alion.io/job/informa-sales-operations-support","title":"Sales Operations Support","company":{"id":4365,"name":"Informa","domain":"informa.com","url":"https://alion.io/company/informa-group-plc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["George Town, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":17500,"period":"year","method":"role_country_seniority_unknown","sample_n":95},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-02T09:00:10Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-05T00:04:46Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Informa TechTarget, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry.\nOur aim is to inspire the global technology community to build a better world by informing, educating and connecting them through world-class research, training, events, and media.\nWe sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment and marketing technology.\nLeveraging over 100 trusted brands, we offer an unrivalled global networking community and platform for technologists and innovators to be inspired and reach their full potential.\n(Join us and reach yours!)\n We are seeking a detail-oriented and proactive Sales Operations Support professional to join our team. This role will be instrumental in optimizing sales processes, maintaining data integrity, and providing analytical support to drive sales effectiveness and efficiency across the organization.\nKey Responsibilities\nSales Process & Systems Management\nSupport and manage day-to-day operations of the Salesforce ecosystem including user setup, profiles, roles, permissions, and security settings\nSupport the implementation and adoption of sales tools and technologies\nCreate and maintain sales process documentation, workflows, and standard operating procedures\nTroubleshoot system issues and coordinate with IT teams for resolution\nData Management & Reporting\nGenerate regular sales reports, dashboards, and performance metrics for leadership review\nAnalyze sales data to identify trends, opportunities, and areas for improvement\nMaintain data integrity across all sales systems and databases\nConduct data audits to ensure accuracy and completeness of sales records\nUser Support & Training\nServe as the primary point of contact for Salesforce user support and troubleshooting\nRespond to user inquiries and resolve issues in a timely manner\nHelp create and maintain user documentation, training materials, and best practice guides\nConduct training sessions for new users and ongoing education for existing users\nGather user feedback and translate business requirements into technical solutions\nProcess Improvement\nIdentify opportunities to streamline operations and improve efficiency\nCollaborate with cross-functional teams (Marketing, Finance, Customer Success) to align processes\nSupport the development and implementation of sales policies and best practices\nParticipate in sales operations projects and initiatives\nAdministrative Functions\nManage sales compensation tracking and commission calculations support\nCoordinate contract processing and approval workflows\nMaintain sales collateral, templates, and resource libraries\nSupport budget tracking and expense management for the sales organization\n Education & Experience\nBachelor's degree in Business Administration, Finance, Marketing, or related field\nRelevant experience in sales operations, business operations, or related analytical role\nHands-on Salesforce administration experience\nTechnical Skills\nStrong understanding of Salesforce platform capabilities and standard functionality\nExperience with user management, security settings, and permission sets\nProficiency in creating reports, dashboards, and custom report types\nUnderstanding of Salesforce best practices and governance\nGood understanding of sales processes and methodologies\nFamiliarity with sales enablement tools and technologies\nCore Competencies\nExceptional attention to detail and accuracy\nStrong analytical and problem-solving skills\nExcellent organizational and time management abilities\nEffective communication skills (written and verbal)\nAbility to work independently and collaboratively in a fast-paced environment\nDiscretion when handling confidential information\nPreferred Qualifications\nSalesforce certifications\nExperience with Salesforce Lightning Experience\nExperience in B2B sales environments\nKnowledge of sales compensation structures and incentive programs\nProject management experience or certification\nExperience with marketing automation platforms\n We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.\nTechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.\nInforma TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.\nOur benefits include:\nGreat community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks\nBroader impact: take up to four days per year to volunteer, with charity match funding available too\nCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves\n Time out: annual leave, birthday leave and the chance to work from (almost!) anywhere for up to four weeks a year\nA flexible range of personal benefits to choose from, plus company funded private medical cover\nA ShareMatch scheme that allows you to become an Informa shareholder with free matching shares\nStrong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more\nRecognition for great work, with global awards and kudos programmes\nAs an international company, the chance to collaborate with teams around the world","description_format":"text","description_chars":6977,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Goods"],"lifecycle":[{"event":"open","at":"2026-10-02T09:23:56Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/informa-sales-operations-support","json_url":"https://alion.io/job/informa-sales-operations-support.json","meta":{"generated_at":"2026-10-05T00:57:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1237,"day_limit":5000,"remaining_today":3763,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}