{"id":1155661,"url":"https://alion.io/job/informa-senior-sales-operations-specialist-2","title":"Senior Sales Operations Specialist","company":{"id":4365,"name":"Informa","domain":"informa.com","url":"https://alion.io/company/informa-group-plc","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":170000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":60},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Salesforce","optional":false},{"name":"Agile","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-09-23T16:55:12Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T08:40:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Informa TechTarget, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry.\nOur aim is to inspire the global technology community to build a better world by informing, educating and connecting them through world-class research, training, events, and media.\nWe sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment and marketing technology.\nLeveraging over 100 trusted brands, we offer an unrivalled global networking community and platform for technologists and innovators to be inspired and reach their full potential.\n(Join us and reach yours!)\n This role is based in our 240 Blackfriars office.\nPosition Overview\nThis senior role leads and optimizes the post-sale, order to cash process for the Omdia business while providing strategic oversight and mentorship. This position ensures accurate sales contracts, successful handover to downstream delivery teams, and drives process improvements across the sales operations function. The Senior Sales Operations Specialist serves as a subject matter expert and works closely with leadership to enhance operational efficiency and customer experience.\nAreas of Responsibility & Accountability\nStrategic Leadership\nLeads and oversees the sales order approval process across multiple business areas and complex deal structures\nDevelops and implements business rules and authority frameworks to ensure compliance and efficiency\nDrives strategic initiatives to optimize the order-to-cash process and reduce cycle times\nMentors and guides junior Sales Operations Specialists and cross-functional team members\nProcess Management\nOnboarding new sales team members, including Salesforce and sales prospecting tools.\nTraining the sales team on Salesforce functionalities and sales prospecting tools.\nConducting UAT testing (as part of both Sales Ops and Sales Enablement).\nTriaging and resolving inbound queries in a timely manner from users relating to enablement, such as training and knowledge improvement, general ‘how to’ questions and scoping out enhancement requests to be able to act as the bridge between the users and technical teams.\nAdvanced Order Management & Quality Assurance\nManages complex sales orders including multi-year contracts, enterprise deals, and custom arrangements\nEstablishes quality control standards and ensures adherence to data standards across all order types\nLeads escalation resolution for complex compliance and contractual issues\nEnsures seamless SAP integration and troubleshoots system-related challenges\nCross-functional Collaboration & Leadership\nPartners with senior stakeholders across sales, finance, and delivery teams to resolve complex issues\nLeads process improvement initiatives and identifies opportunities for automation and efficiency gains\nProvides strategic support to sales leadership on operational matters and deal structuring\nDrives change management for new processes, systems, and business rule implementations\nPerformance Monitoring & Reporting\nDevelops and maintains advanced reporting and analytics for sales operations metrics\nMonitors end-to-end order lifecycle and implements proactive measures to prevent delays\nEstablishes KPIs and SLAs for order processing and customer experience standards\nProvides strategic insights to leadership on operational performance and improvement opportunities\nKnowledge Management\nCreates and maintains comprehensive process documentation and training materials\nLeads knowledge sharing sessions and ensures consistent application of standards across teams\nServes as escalation point for complex operational challenges and customer issues\n Experience & Qualifications\n5+ years of demonstrable experience in sales operations, with at least 2 years in a senior or lead capacity\nProven track record in managing complex order-to-cash processes in a B2B environment\nExperience leading process improvement initiatives and driving operational excellence\nStrong background in quality control environments with focus on data accuracy and delivery\nLeadership experience including mentoring, training, and cross-functional collaboration\nBachelor's degree in Business, Finance, Operations, or related field preferred\nKnowledge & Skills\nTechnical Expertise\nAdvanced Salesforce.com administration and configuration capabilities\nExpert-level Excel skills including advanced formulas, pivot tables, and data analysis\nStrong SAP knowledge and experience with ERP system integrations\nProficiency in business intelligence tools and reporting platforms\nUnderstanding of financial systems and billing/invoicing processes\nLeadership & Strategic Skills\nProcess improvement and optimization expertise with proven results\nStrong project management capabilities with ability to lead multiple complex initiatives\nAdvanced problem-solving skills and ability to handle escalated issues\nChange management experience and ability to drive adoption of new processes\nStrategic thinking with ability to identify and implement operational improvements\nCommunication & Interpersonal Skills\nExceptional communication skills with ability to present to senior leadership\nStrong mentoring and coaching abilities for team development\nExcellent stakeholder management across multiple departments and levels\nCustomer-focused mindset with commitment to exceptional service delivery\nCollaborative leadership style with ability to influence without direct authority\nPreferred Qualifications\nExperience in technology or data/intelligence industry\nSalesforce certifications (Administrator, Advanced Administrator, or Sales Cloud)\nProject management certification (PMP, Agile, etc.)\nExperience with subscription-based business models\nKnowledge of contract management and legal compliance requirements\nThis senior role offers the opportunity to make a significant strategic impact on our sales operations while developing and leading a high-performing team in a dynamic, growth-oriented environment.\n We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.\nTechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.\nInforma TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.\nOur benefits include:\nGreat community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks\nBroader impact: take up to four days per year to volunteer, with charity match funding available too\nCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves\n Time out: annual leave, birthday leave and the chance to work from (almost!) anywhere for up to four weeks a year\nA flexible range of personal benefits to choose from, plus company funded private medical cover\nA ShareMatch scheme that allows you to become an Informa shareholder with free matching shares\nStrong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more\nRecognition for great work, with global awards and kudos programmes\nAs an international company, the chance to collaborate with teams around the world","description_format":"text","description_chars":8919,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Goods"],"lifecycle":[{"event":"open","at":"2026-09-23T21:27:12Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:8","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/informa-senior-sales-operations-specialist-2","json_url":"https://alion.io/job/informa-senior-sales-operations-specialist-2.json","meta":{"generated_at":"2026-09-24T14:46:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}