{"id":2461284,"url":"https://alion.io/job/informa-senior-technical-delivery-manager","title":"Senior Technical Delivery Manager","company":{"id":4365,"name":"Informa","domain":"informa.com","url":"https://alion.io/company/informa-group-plc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-10-13T12:43:58Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T21:21:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.\nWe also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.\n This role can be based in any of our US Offices\nJob Summary:\nThe Senior Technical Delivery Manager is a pivotal role within the Event Technology Operations team, responsible for the strategic vision of technology solutions in addition to the delivery of those solutions across multiple projects. This position combines technical expertise, project management skills, and stakeholder communication to manage internal partnerships and vendor relationships effectively. The Senior Technical Delivery Manager plays a critical role in aligning technical readiness with project milestones, driving platform adoption, providing strategic recommendations on platform configuration and ensuring the successful implementation of event technology solutions.\nKey Responsibilities\nTechnical Oversight & Delivery\nCollaborate with Senior Project Managers on strategy and scrum teams to ensure the accurate and timely delivery of event technology solutions.\nLead platform configuration, testing, and integration across registration, exhibitor management, attendee engagement tools, and other event technology systems.\nProvide technical expertise and support for Salesforce and other key platforms, ensuring data integrity, proper configuration, and optimised workflows.\nOwn and manage processes for platform governance, including user access, permissions, system roles, and process standardisation.\nCreate and manages processes for Technical Delivery Managers on QA and UAT for all deliverables, ensuring high-quality execution.\nManages integration implementation between platforms, including documentation and communication\nStakeholder & Vendor Communication\nManage relationships between internal teams and vendors, ensuring alignment, clarity, and shared ownership of outcomes.\nFacilitate communication between technical leads, operations teams, and vendors to address risks, dependencies, and system issues proactively.\nRepresent technical delivery in transformation efforts, market onboarding programs, and M&A integrations.\nProvide clear and timely updates to internal stakeholders, proactively flagging risks or dependencies.\nProvide recommendations and solutions to internal stakeholders for platform enhancements and efficiencies.\nProject Management & Collaboration\nApply Agile and SCRUM methodologies to manage scope, timelines, and deliverables across concurrent workstreams.\nCollaborate with Senior Project Manager and Senior CI Manager on the strategic vision of projects, aligning technical readiness with event milestones and onsite execution plans.\nOversee Technical Delivery Manager's project plans and ticket queue ensuring tasks are completed by project deadlines\nContribute to the continuous improvement of delivery playbooks, workflows, and best practices to support scalability and consistency.\nFacilitates stakeholder education by sharing platform capabilities, use cases, and insights from previous events.\nPlatform Administration & Innovation\nServe as a subject matter expert (SME) for event technology platforms, including Salesforce, Swapcard, Stova, ExpoPlatform, and other tools.\nDocuments opportunities for platform enhancements/efficiencies and leads communication with vendors to implement improvements.\nWorks directly with Technical Delivery Managers to gather data on platform performance, triage risks, and escalate systemic issues while ensuring business-as-usual (BAU) support is effective.\nCollaborate with the Senior Manager, CI & Onboarding in onboarding new technologies and creating documentation and training materials for internal teams.\nRisk Management & Issue Resolution\nIdentify potential risks and proactively develop resolutions to mitigate them before they impact project delivery.\nAnalyse and resolve issues related to platform integrations, system bugs, and new feature requests.\nAct as the liaison between users and platform vendors, focusing on system bugs and new feature requests.\n Essential Requirements\nBachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent work experience).\nMinimum 5 years of experience in platform administration, technical delivery, or system development.\nStrong understanding of API integrations\nHands-on experience with event technology platforms such as Swapcard, Stova, ExpoPlatform, and top-tier registration vendors.\nStrong understanding of Agile/SCRUM methodologies and project management principles.\nDemonstrated ability to manage multiple projects or workstreams simultaneously with attention to detail and effective prioritisation.\nExcellent communication and interpersonal skills, with the ability to collaborate across cross-functional teams.\nPreferred Attributes:\n\nProficiency in Microsoft Excel, Word, Visio, and platform documentation tools.\nStrong analytical, problem-solving, and recommendation skills.\nCSS and HTML coding experience preferred\nHigh attention to detail with the ability to handle sensitive access roles and system-level permissions professionally.\nComfortable working in matrixed environments and managing technical teams.\nWillingness to travel occasionally (up to 4-6 times per year) to support onsite execution.\n We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.\nWe work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it - see what our colleagues have to say at LifeAt.Informa.com\nOur benefits include:\nGreat community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment\nBroader impact: take up to four days per year to volunteer, with charity match funding available too\nCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves\n Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year\nCompetitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount\nStrong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more\nRecognition for great work, with global awards and kudos programs\nAs an international company, the chance to collaborate with teams around the world\nThe salary range for this role is $65,000- $80,000 based on experience.\nThis role will be unpublished on 12th December, 2026\nWe’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.\nIf you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.\nSee how Informa handles your personal data when you apply for a job here.","description_format":"text","description_chars":8863,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Dental insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Market Research"],"lifecycle":[{"event":"open","at":"2026-10-13T17:27:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-13T22:43:03Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/informa-senior-technical-delivery-manager","json_url":"https://alion.io/job/informa-senior-technical-delivery-manager.json","meta":{"generated_at":"2026-10-13T22:43:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34656,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4365},"rest":"https://alion.io/mcp/rest/get_company?id=4365"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finforma-senior-technical-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finforma-senior-technical-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finforma-senior-technical-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/informa-senior-technical-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finforma-senior-technical-delivery-manager"}]}