{"id":3830837,"url":"https://alion.io/job/informatica-delta-asistente-de-soporte-ti","title":"ASISTENTE DE SOPORTE TI","company":{"id":4462111,"name":"Informatica Delta","domain":null,"url":"https://alion.io/company/informatica-delta","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lima, Peru"],"countries":["PE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"FortiGate","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Sophos","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-05T10:17:48Z","employer_posted_date":null,"last_verified_at":"2026-11-05T10:17:48Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Objetivo del PuestoPlanificar, administrar y supervisar la infraestructura tecnológica, la seguridad informática y los servicios de soporte TI de la organización, garantizando la disponibilidad, continuidad operativa, alta disponibilidad de recursos y el cumplimiento de los procedimientos internos y de calidad.\n\nFunciones Principales Gestión de Infraestructura y Virtualización: Administrar servidores físicos/virtuales (VMware vSphere/ESXi), asegurar la conectividad, plataformas corporativas y planificar renovaciones tecnológicas. Seguridad y Backup: Administrar la seguridad perimetral (Fortinet FortiGate 40F), protección de endpoints (Sophos EDR), y gestionar las copias de seguridad y recuperación ante desastres (Veeam Backup & Replication). Gestión de Soporte y Activos: Liderar la atención de incidencias/tickets (vía DeltaNet), supervisar la entrega y control de inventarios de activos TI a nivel local y nacional. Pases a Producción: Coordinar, validar y ejecutar pases a producción junto al área de Desarrollo, asegurando la documentación técnica, pruebas de QA, respaldos previos y planes de reversión. Compras y Proveedores: Formular especificaciones técnicas, evaluar cotizaciones, validar compras de bienes/servicios TI y gestionar garantías. Gestión del Equipo y Mejora Continua: Distribuir y supervisar las tareas del personal a cargo, documentar procesos para auditorías del Sistema de Gestión de Calidad (SGC) e implementar mejoras.\n\nRequisitos del Perfil Educación y Experiencia Formación: Bachiller o Titulado en Ingeniería de Sistemas, Informática, Redes y Comunicaciones, Telecomunicaciones o carreras afines. Experiencia General: Mínimo 4 años en Tecnologías de la Información, Infraestructura o Soporte TI. Experiencia Específica: Mínimo 2 años en roles de coordinación, supervisión o gestión de áreas de infraestructura y soporte TI. Conocimientos Técnicos Clave Sistemas y Virtualización: Windows Server, Linux, VMware vSphere / ESXi. Seguridad Informática: Firewalls Fortinet FortiGate 40F, Sophos EDR y configuraciones VPN. Respaldo: Veeam Backup & Replication (configuración, copias y pruebas de restauración). Redes y Cloud: TCP/IP, DNS, DHCP, Wi-Fi, Microsoft 365 y Google Workspace. Metodologías: Fundamentos de ITIL, gestión de pases a producción y control de activos. CompetenciasLiderazgo y supervisión, capacidad de análisis y solución de problemas, planificación estratégica, comunicación efectiva, toma de decisiones y orientación al cliente interno.\n\nIndicadores Clave de Gestión (KPIs) SLA de atención y resolución de tickets. % de disponibilidad de infraestructura y servicios críticos. Cumplimiento y efectividad en pruebas de restauración (Veeam). Despliegue exitoso de pases a producción (sin incidencias críticas). Control e integridad del inventario de activos TI.","description_format":"text","description_chars":2815,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-05T19:26:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":42,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/informatica-delta-asistente-de-soporte-ti","json_url":"https://alion.io/job/informatica-delta-asistente-de-soporte-ti.json","meta":{"generated_at":"2026-11-08T21:58:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45830,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4462111},"rest":"https://alion.io/mcp/rest/get_company?id=4462111"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finformatica-delta-asistente-de-soporte-ti"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finformatica-delta-asistente-de-soporte-ti"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finformatica-delta-asistente-de-soporte-ti"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/informatica-delta-asistente-de-soporte-ti\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finformatica-delta-asistente-de-soporte-ti"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3830837}},{"tool":"search_jobs","arguments":{"company":4462111,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3830837},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}