{"id":3266040,"url":"https://alion.io/job/informationofficer-project-manager-sap-commerce-cloudhybris","title":"Project Manager (SAP Commerce Cloud/Hybris)","company":{"id":3808355,"name":"Informationofficer","domain":"informationofficer.com","url":"https://alion.io/company/informationofficer","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":6000,"max":10000,"currency":"SGD","period":"month","gross":true,"usd_annual":93900},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-26T00:00:00Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"About Ricksoft Singapore\nAt Ricksoft Singapore, we believe technology should enable better ways of working, not create more complexity. We are a digital transformation consultancy that partners with organisations to redesign business processes, improve service management and implement modern enterprise solutions that drive meaningful outcomes.\nCombining strategic advisory with deep technical expertise, our consultants work alongside clients from discovery through implementation and continuous improvement.\nAs part of the global Ricksoft Group (Japan), we are passionate about helping organisations embrace innovation, unlock productivity and deliver exceptional experiences for both employees and customers.\nAbout the Role\nWe are looking for a seasoned Project Manager to head a large scale eCommerce Operations Centre of Excellence (CoE) for one of our key international clients — a multi-market enterprise eCommerce platform built on SAP Commerce Cloud (Hybris) and integrated with a wide landscape of enterprise and legacy systems.\nAs Project Manager of this project, you will be the single point of contact with the client's regional leadership and will be accountable for the end-to-end performance of a 40+ member operations team based in Vietnam. This is a senior, client-facing leadership role based permanently onsite at the client's regional office in Singapore.\nYou will:\nOwn the engagement — act as the single point of contact (SPOC) and the primary escalation point for the client on all cross-pillar matters\nOwn performance — be accountable for SLA, headcount, and compliance outcomes across Tech, Merchandising, and QA\nLead the leaders — align priorities, resourcing, and reporting with the Tech Lead, Merchandising Lead, and QA Lead\nDrive governance — represent Ricksoft in all weekly, monthly, and quarterly governance meetings with senior client stakeholders\nKey Responsibilities\n1. Leadership Engagement & Stakeholder Management\nServe as the single point of contact between Ricksoft and the client's regional headquarters and country business teams; build trusted relationships with business, platform, and IT stakeholders.\nCoordinate with the client's other support teams, development vendors, DevOps, and third-party integration partners to drive cross-team issues to closure\n2. SLA & Service Performance Management\nOwn the SLA across all three pillars — ticket resolution, initial response, and Business Validation Testing (BVT) — under a penalty-bearing contract with a 97%+ monthly target\nMonitor SLA performance daily in Jira, identify breach risks early, and take corrective action through re-prioritisation, resource reallocation, or escalation\nRemain accountable for tickets handed over to other support teams or partners, and actively follow up until closure.\n3. Incident & Escalation Management\nAct as the primary escalation point for critical incidents; ensure a Person-in-Charge is assigned to every major incident bridge call, including out-of-hours on-call coverage\nEnsure timely communication of initial notifications, Root Cause Analysis (RCA) within 72 hours, and Corrective & Preventive Actions (CAPA) with clear owners and due dates\nMaintain a complete, auditable incident log and drive recurring-issue elimination\n4. Reporting & Governance\nPrepare and present weekly, monthly, and quarterly reports covering SLA performance, incidents, headcount, BVT, projects, enhancements, and risks\nDrive continuous improvement — analyse trends, propose automation and process optimisation, and lift team productivity\nRequirements\nMust-Have — SAP Commerce Cloud (Hybris) & eCommerce Domain\nMore than 8 years of experience in IT delivery, application support, or IT service operations, including at least 3 years of hands-on experience with SAP Commerce Cloud (Hybris) — as a technical lead, solution architect, functional consultant, or platform operations lead (mandatory)\nSolid understanding of the Hybris platform: data model (catalogs, products, prices, stock, orders, warehouses, multi-site/base store), Backoffice, Impex, FlexibleSearch, and the promotion and coupon engine\nIn-depth knowledge of eCommerce business flows or complex sales management systems\nProven experience working with large-scale legacy systems and multi-system integration such as ERP\nProficiency with Jira (ticket management, workflows, SLA tracking, reporting) and Confluence (knowledge base, documentation)\nMust-Have — Leadership & Service Management\n5+ years of team leadership, including at least 3 years managing a large multi-disciplinary team (leading through leads) in production support, managed services, or an operations CoE\nProven track record of running SLA-driven operations with penalty clauses, KPI dashboards, and contractual performance reporting\nStrong incident, problem, and escalation management capabilities (RCA, CAPA)\nExtensive experience working directly with end clients and senior stakeholders — managing expectations, negotiating priorities, and handling escalations with professionalism and composure\nMust-Have — Communication & Location\nFluent English at full professional proficiency — able to lead governance meetings, negotiate, present to senior and executive stakeholders, and write clear, concise reports; all client interactions are in English\nMust be based in Singapore and able to be based permanently on-site at the client's regional office, with occasional travel\nFlexibility to support out-of-hours critical incidents and major launch events when required\nNice-to-Have\nSAP Commerce Cloud certification\nExperience with Adobe Experience Manager (AEM), particularly its integration with Hybris\nExperience with SAP ERP integration patterns (order, stock, and pricing flows)\nExperience in regional, multi-country eCommerce operations across Southeast Asia or Asia-Pacific\nExposure to B2B2C and omni-channel models (e.g., employee purchase programmes, SMB stores, online-to-offline)\nExperience leading service transitions or vendor takeovers\nExperience applying automation or AI-assisted tooling to operations within a governed framework\nProficiency in Vietnamese, to engage directly with the Vietnam-based operations team\nCompensation & Benefits\nBase Salary: SGD 6,000 – 10,000 per month, depending on qualifications, experience, and expertise.\nPerformance-Based Bonus: Annual performance bonus based on individual achievements, business outcomes, and company performance.\nProfessional Development: Opportunities for professional certifications, leadership development, and continuous learning.\nRegional Exposure: Opportunities to collaborate with regional and international teams, with business travel expenses covered by the company.\nCareer Growth: Opportunity to lead strategic initiatives, build technical capabilities, and contribute to business growth across regional markets.\nBenefits: Standard employee benefits in accordance with company HR policies, including healthcare coverage.\nThe final salary and job level will be based on the candidate’s experience, technical capabilities, customer-facing skills and familiarity with relevant platforms and processes.\nSkills\nLarge Systems Integration, SAP Commerce Cloud, E-Commerce, Hybris, Service Level Agreement, Itsm, Problem Analysis, Documentation, KPI Dashboards, Service Leadership, Trusted Business Partner, Client Support Services, Sla Management, Single Point of Contact, Coordinates Work, Stakeholder Management","description_format":"text","description_chars":7422,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[{"name":"Vietnam","iso":"VN","kind":"country"},{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-26T08:28:00Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.841,"p_room":1,"age_days":8,"expected_fill_days":25,"reasons":["seen:8","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":93900,"is_top_pay":false},"html_url":"https://alion.io/job/informationofficer-project-manager-sap-commerce-cloudhybris","json_url":"https://alion.io/job/informationofficer-project-manager-sap-commerce-cloudhybris.json","meta":{"generated_at":"2026-11-03T07:26:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10516,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3808355},"rest":"https://alion.io/mcp/rest/get_company?id=3808355"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finformationofficer-project-manager-sap-commerce-cloudhybris"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finformationofficer-project-manager-sap-commerce-cloudhybris"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finformationofficer-project-manager-sap-commerce-cloudhybris"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/informationofficer-project-manager-sap-commerce-cloudhybris\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finformationofficer-project-manager-sap-commerce-cloudhybris"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3266040}},{"tool":"search_jobs","arguments":{"company":"informationofficer.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3266040},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}