{"id":1462846,"url":"https://alion.io/job/informed-k12-customer-success-manager-texas","title":"Customer Success Manager (Texas)","company":{"id":1911654,"name":"Informed K12","domain":"informedk12.com","url":"https://alion.io/company/informedk12","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-04-16T18:51:48Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-27T19:15:44Z","board_verified":true,"closed_at":null,"days_open":194,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":193},"description":"Who We Are\nInformed K12 is transforming how school districts operate by bringing critical workflows online with the unique flexibility needed to serve the school community. In many ways, district-level processes have the greatest impact on student outputs and outcomes. However, today many school districts across the country remain stuck with fragmented, inefficient processes that lack cohesion. It only takes a single process to fail to lead to funding, staffing, and financial risk. At large, this may lead to budget overruns, compliance risks, and service disruptions to students and teachers.\nOur platform enables educators and administrators to orchestrate their processes to run more efficient, transparent, and compliant school districts, so they can focus on what matters most: students.\nLocation\nRemote. Candidates must be located in TX, or in the central US near a major airport, with approximately 30% travel.\nAbout the Role\nAre you passionate about social change and excited to work alongside Superintendents, Cabinet leaders, and district administrators on the most complex operational and social challenges facing public schools today? This role puts you at the center of that work.\nTransforming how a school district operates is not a software problem. It is a change management problem.\nYou will be working inside organizations with layered bureaucracy, competing priorities, and leadership that answers to school boards, unions, state regulators, and the public. Your job is to navigate all of that, build trust across every level of the org, and drive the kind of sustained adoption that actually changes how a district runs.\nThe best CSMs in this role think like consultants. They challenge their clients when it is the right thing to do. They apply technical knowledge to translate product capabilities into real district solutions. They use data to tell a story, and they build the internal momentum that makes transformation stick.\nWhat You'll Do\nNavigate Ambiguity and Drive Clarity\nStep into complex, ambiguous situations with competing priorities, unclear ownership, and political dynamics - and bring structure, clarity, and a confident path forward\nDiagnose root causes rather than just treating symptoms; connect your actions to outcomes\nAdapt when priorities shift; adjust plans to meet clients where they are while keeping long-term goals in focus\nDesign Solutions and Drive Strategic Impact\nDesign and apply technical solutions in a high-pressure, complex environment, connecting product capabilities to district needs and presenting bold but grounded paths forward\nDevelop deep understanding of client business priorities, goals, and risks\nOwn the account plan and narrative: \"Here's where you are. Here's where we're going. Here's what greatness could look like.\"\nCraft business-aligned success plans that drive maturity and ROI\nEscalate early risks and own mitigation strategies using data and evidence\nBuild Deep Relationships Across Stakeholders\nFoster deep and meaningful connections across multiple stakeholders - from cabinet-level leaders to operational doers - capably activating those connections to effectively drive impact\nKnow when to show up as an executive and when to build informal backchannels; adjust your communication depending on the person you're speaking to\nPosition yourself as a consultative, reputable partner who earns trust through credibility and follow-through\nDrive Accountability and Progress\nMaintain account momentum by aligning internal teams and clients around shared goals\nHold both clients and internal teams accountable to timelines, outcomes, and commitments\nEscalate when needed, but more importantly, unblock proactively\nProve and Grow Value\nUse data and storytelling to show progress, drive adoption, and frame impact in terms that matter to each audience\nIdentify new use cases and opportunities for expansion that are tied to business outcomes\nWho You Are\nYou are someone who wants your work to matter.\nYou are energized by mission-driven work and motivated by the idea that the work you do can directly impact how schools operate and, ultimately, how students are served. You don’t just want to support customers, you want to help them win.\nYou thrive in environments where the real decisions are being made. You enjoy partnering closely with leaders, earning trust quickly, and becoming a thought partner they rely on. You care about outcomes, and you take pride in seeing your work translated into real, visible impact.\nYou’ve built your career at the intersection of client partnership and organizational change. You understand the difference between a customer who is satisfied and who is truly successful, and you know how to close that gap.\nYou think in systems and frameworks, but you’re not rigid. You move quickly, adapt easily, and bring structure to complex, ambiguous environments. Where others see blockers, you see opportunities to create momentum.\nMost importantly, you’re proactive. You don’t wait for problems to surface. You anticipate them, navigate them, and help your customers stay ahead.\nWhat We Look For\nRequired\n6+ years in a role with single-point ownership of complex, multi-stakeholder projects or accounts (customer success, consulting, enterprise client services, or complex program management)\nExperience driving success within ambiguous and highly complex, multi-stakeholder environments, ideally K12\nTrack record of success navigating competing priorities - aligning stakeholders, holding others accountable, and delivering results under pressure\nDemonstrated experience solving problems with technology - evaluating options, selecting and implementing tools, and driving adoption with end users.\nPreferred\nExperience in K-12 education or public sector\nExperience in a startup or early-stage environment, creating and designing new processes and practices from the ground up.\nIf You...\nWant to do rewarding, high-stakes, high-impact work in public education\nThink in frameworks, influence with empathy, and build trust quickly\nFeel comfortable challenging clients and your own teammates when it's what's right\nWant to help school districts win - not just adopt software\n...we want to get to know you!\nBenefits and Perks\nHealthcare coverage covered at 100% for employees & 35% for all dependents\nUncapped PTO\nMonthly productivity allowance (work where you thrive! This covers a co-working space, coffee shop, working lunch)\nNew hire stipend for remote office set-up\nMonthly wifi reimbursement\nAnnual personal office supply stipend\nStipend for skills development (begins at 1-year anniversary)\nCompensation\nThe on-target earnings (OTE) for this role are $156,000-$185,000 per year.\nApplication Requirement Please include a cover letter describing a complex project or account you managed and how your experience maps to the requirements below. 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