{"id":442917,"url":"https://alion.io/job/infosum-manager-customer-success","title":"Manager, Customer Success","company":{"id":172278,"name":"InfoSum","domain":"infosum.com","url":"https://alion.io/company/infosum","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":80,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":43},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-23T16:11:15Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-05T20:28:35Z","board_verified":true,"closed_at":null,"days_open":105,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":104},"description":"InfoSum is WPP’s privacy-first data collaboration technology, trusted by global businesses to unlock the full potential of their first-party data without risk. Its patented, cross-cloud, decentralized collaboration technology leverages advanced Privacy-Enhancing Technologies (PETs) to radically transform how companies generate audience intelligence and drive better customer experiences. As the foundational infrastructure underpinning WPP Open, InfoSum powers trusted data collaboration across every cloud, client, and capability.\nWhy we're hiring:\nThe customer success team includes support, and solutions engineering. Responsible for generating value for our customers by ensuring clients are using InfoSum to its full potential, have the necessary support and regularly feedback client use cases internally.\nSub Department overview:\nCustomer Success is responsible for understanding, representing and delivering outstanding customer service to InfoSum signed clients. This is achieved by consulting on 1PD strategy, platform usage and partnerships. The team relay core client requirements to the business and identify opportunities to collaborate across internal departments for renewals, platform challenges, upselling, case studies, legal queries to maintain service for clients.\nWhat you'll be doing:\nThe Customer Success Manager (CSM) is responsible for managing small and medium businesses alongside 1-3 more strategic clients, working with client engineering, product operations, and commercial teams to understand and implement a varied set of use cases. The CSM manages the day-to-day client interactions across a range of levels to ensure they receive the highest value from the InfoSum platform and are always engaged.\nCore Responsibilities:\nIndependently lead day-to-day interactions\nAct as the client’s go-to advocate and navigate internal processes at InfoSum and the client to provide a high level of customized service for the client\nBuild the client’s ability to operate the InfoSum platform for more complex use cases\nTrack performance and success of client’s data collaboration strategy to ensure InfoSum is driving towards the best possible outcome for the client / their partners\nDevelop a perspective on the viable use cases of InfoSum for each client, seek alignment from the client with support of manager to achieve leadership buy-in, and develop a plan for implementation of new use cases\nInitiate and lead discussions regarding renewal of contracts, with support from manager to establish appropriate commercials and achieve client senior leadership buy-in\nAlign on success metrics with the client and build a shared plan to address barriers to growth\nRun a reliable and organized account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives\nAdditional responsibilities as and when required by the business\nAdditional company wide requirements\nUnderstand and comply with InfoSum’s security and privacy policies, and be attentive to information security at all times in the performance of duties for InfoSum\nWhat you'll need:\nGrowing understanding of how data and identity is activated in the digital media ecosystem\nClear written and oral communicator with emphasis on precision\nDemonstrable track record of successfully growing revenue within complex partnerships\nAbility to build and cultivate new relationships with potential and existing partners within all parts of an organization\nAn organized self-starter that can diversify their skill set to meet business priorities.\nExcellent interpersonal and customer-facing skills\nA high level of curiosity and willingness to understand complex solutions designed to service customer needs\nExperience presenting and managing communications with senior leadership at brands, agencies and publishers\nInterest in and ability to represent and advocate for InfoSum’s core philosophy of privacy by default in your day to day interactions with clients\nWhat are the key indicators of success in this role?\nBackground in advertising technology (4-6 years)\nRespond and escalate customer requests internally in a timely manner\nSuccessful implementation of new opportunities and customer use cases with existing customers\nSuccessfully retain customers and grow the portfolio’s overall revenue value\nPartner with product and commercial teams leads to successfully identify and execute new solutions to meet customer needs\nFamiliarity using customer success tools and project management\nDevelop a reputation among customers of being a trusted consultant on all things data collaboration strategy and technology\nWho you are:\nYou're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.\nYou're optimistic: We believein the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.\nYou're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.\nWhat we'll give you:\nPassionate, inspired people - We aim to create a culture in which people can do extraordinary work.\nScale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.\nChallenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?\n#LI-Hybrid \nWe believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.\nWPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.\nPlease read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.","description_format":"text","description_chars":6472,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Marketplaces, Sharing & Clean Rooms"],"lifecycle":[{"event":"open","at":"2026-09-06T07:31:22Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.667,"p_room":0.44,"age_days":104,"expected_fill_days":80,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/infosum-manager-customer-success","json_url":"https://alion.io/job/infosum-manager-customer-success.json","meta":{"generated_at":"2026-11-05T22:10:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2785,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172278},"rest":"https://alion.io/mcp/rest/get_company?id=172278"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfosum-manager-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfosum-manager-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfosum-manager-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infosum-manager-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfosum-manager-customer-success"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":442917}},{"tool":"search_jobs","arguments":{"company":"infosum.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":442917},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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