{"id":1223672,"url":"https://alion.io/job/infosys-amazon-connect-engineer","title":"Amazon connect Engineer","company":{"id":223,"name":"Infosys","domain":"infosys.com","url":"https://alion.io/company/infosys","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1761},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon S3","optional":false},{"name":"API Gateway","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"DynamoDB","optional":false},{"name":"IAM","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"CloudFormation","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-08-13T05:36:05Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-26T08:53:40Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"We are seeking an experienced Amazon Connect Developer with strong expertise in designing and implementing IVR and contact center solutions on AWS. The candidate will be responsible for developing scalable, customer-centric voice and chat workflows using Amazon Connect, AWS services, and integration frameworks.\nResponsibilities\nDesign and implement IVR (Interactive Voice Response) and Chat Contact Flows using Amazon Connect\nConfigure and manage queues, routing profiles, hours of operation, and security profiles\nDevelop and optimize call flow logic to enhance customer experience and reduce call handling time\nImplement advanced features such as callback functionality, dynamic routing, and escalation paths\nAmazon Lex & Conversational AI\nDesign and configure Amazon Lex Bots for voice and chatbot interactions\nIntegrate Lex bots with Amazon Connect for automated call handling and self-service use cases\nAWS Integration & Backend Development\nDevelop serverless integrations using:\no AWS Lambda (business logic & orchestration)\no DynamoDB (data persistence)\no S3 (data storage and retrieval)\nImplement API-based integrations using API Gateway for external system connectivity\nEnable dynamic routing and personalization using customer data and backend systems\nTechnical requirements\n3-6 years of experience in Amazon Connect development and AWS ecosystem\nStrong hands-on experience in:\no Amazon Connect (mandatory)\no Contact flow and IVR design\no Queue and routing configuration\nTechnical Skills\nAWS Services:\no Amazon Connect\no AWS Lambda\no DynamoDB\no S3\no API Gateway\no IAM\nConversational AI: Amazon Lex\nIntegration: REST APIs, CTI integrations with CRM tools\nScripting/Programming: Basic knowledge of Python (preferred)\nNice-to-Have Skills\nExperience with CloudFormation or Terraform\nKnowledge of Amazon Connect CCP customization / Agent Workspace enhancements\nExposure to CloudFront, Cognito is an added advantage\nPreferred skills\nTechnology->OpenSystem->Python - OpenSystem,Technology->Infrastructure-Contact Center->IVR Concepts\nEducation\nMaster Of Comp. Applications,Master Of Engineering,Master Of Technology,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology","description_format":"text","description_chars":2198,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-09-25T13:02:38Z"}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.642,"p_room":0.28,"age_days":44,"expected_fill_days":18,"reasons":["conf:2","win:tail","crowd:brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/infosys-amazon-connect-engineer","json_url":"https://alion.io/job/infosys-amazon-connect-engineer.json","meta":{"generated_at":"2026-09-27T00:36:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":514,"day_limit":5000,"remaining_today":4486,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}