{"id":1746910,"url":"https://alion.io/job/infosys-arena-application-production-support-engineer","title":"Arena Application / Production Support Engineer","company":{"id":223,"name":"Infosys","domain":"infosys.com","url":"https://alion.io/company/infosys","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":95,"open_postings":248,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":93,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Dynatrace","optional":false},{"name":"Git","optional":false},{"name":"Hadoop","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Splunk","optional":false},{"name":"Unix","optional":false},{"name":"Alation","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-01T11:58:52Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-14T18:10:24Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"We are looking for an experienced Arena Application Support Engineer to maintain and support Arena and related enterprise applications across production and non-production environments. The ideal candidate should have a strong technical foundation in Unix/Linux, shell scripting, Python, cloud fundamentals and Hadoop support, along with experience in application monitoring, incident management and production operations.\nThe candidate will be responsible for monitoring application health, resolving incidents, automating operational activities, coordinating with cross-functional teams and ensuring application availability within agreed service levels.\nResponsibilities\nAdminister, monitor and support the Arena application across production and non-production environments.\nPerform routine application, server, service and component health checks.\nMonitor application availability, system performance, logs, alerts and scheduled processes.\nTroubleshoot production issues, application failures, connectivity problems and environmental errors.\nAnalyze Unix/Linux logs and execute commands to identify application and server-level issues.\nDevelop and maintain shell scripts to automate routine monitoring and support activities.\nUse Python to automate repetitive operational tasks, reporting and health checks.\nProvide operational support for Hadoop ecosystem components, including HDFS and Hive.\nMonitor Hadoop jobs and investigate job failures, storage issues and data-processing problems.\nPerform initial analysis and troubleshooting before escalating complex issues to L2/L3, infrastructure or engineering teams.\nHandle incidents, service requests, problems and changes through ServiceNow or a similar ITSM platform.\nEnsure tickets are prioritized, updated and resolved within defined SLA timelines.\nPerform root-cause analysis for recurring incidents and coordinate permanent fixes with relevant technical teams.\nSupport application services during server patching, maintenance, deployment and release activities.\nCoordinate with infrastructure, database, network, cloud and application teams for issue resolution.\nTroubleshoot performance bottlenecks, access-related problems and environmental configuration issues.\nMaintain SOPs, runbooks, troubleshooting guides, knowledge articles and operational documentation.\nParticipate in shift-based support and on-call rotations based on project requirements.\nProvide timely incident and service-status updates to technical and business stakeholders.\nThese responsibilities align with the internal Arena_Junior_level_job posting (1) and Arena_Mid_level_job posting (1), which cover Arena monitoring, health checks, RCA, ServiceNow ticket handling, patching support, documentation and cross-functional coordination.\nTechnical requirements\nStrong working knowledge of Unix/Linux commands and operating-system fundamentals.\nHands-on experience in shell scripting for task automation and operational support.\nWorking knowledge of Python scripting.\nUnderstanding of cloud-computing fundamentals, preferably AWS.\nExperience or working knowledge of the Hadoop ecosystem.\nKnowledge of HDFS and Hive.\nExperience supporting applications or tools in production environments.\nAbility to analyze application, server and system logs.\nUnderstanding of incident, problem and change-management processes.\nHands-on experience with ServiceNow or a similar ITSM platform.\nExperience working with monitoring tools such as Dynatrace or Splunk.\nBasic understanding of Git or another version-control system.\nStrong troubleshooting, analytical and problem-solving skills.\nGood written and verbal communication skills.\nThe internal Arena requirements include Hadoop ecosystem knowledge, particularly HDFS and Hive, monitoring through Dynatrace and Splunk, Python-based automation, scripting, Git, Linux/Unix and cloud fundamentals.\nApache Hadoop documentation also confirms that Hadoop functionality is managed extensively through shell commands, scripts and runtime environment variables.\nPreferred Skills\nExperience supporting Arena, Alation, Manta or similar enterprise tools.\nExposure to AWS services and cloud-based application environments.\nKnowledge of Rally for user-story and feature tracking.\nExperience with application monitoring and log-analysis tools.\nBasic understanding of SQL and relational databases.\nKnowledge of scheduling and batch-processing tools.\nExperience with access, user-role and permission management.\nFamiliarity with release, deployment and server-patching activities.\nExposure to automation and continuous service-improvement initiatives.\nExperience working in a 24/7 or globally distributed support environment.\nAdditional responsibilities\nStrong analytical and troubleshooting ability.\nOwnership of incidents from assignment through resolution.\nAbility to prioritize tasks in a production-support environment.\nEffective collaboration with cross-functional teams.\nCustomer-focused approach and clear stakeholder communication.\nAbility to work independently and within a shift-based support team.\nWillingness to learn new applications, tools and technologies.\nEducation\nBachelor’s or master’s degree in Computer Science, Information Technology, Engineering or a related discipline.\nPreferred skills\nTechnology->OpenSystem->Python - OpenSystem->Python,Technology->Hadoop->Hadoop Ecosystem\nEducation\nBachelor of Engineering","description_format":"text","description_chars":5379,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-03T06:25:29Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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