Associate Business Analyst

Infosys • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • Bachelor's Degree • 11 days ago
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Salary
≈ $9.5k – $20k per year (Estimated)
Location
In office (Hyderabad)
Seniority
Junior

Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Oct 1, 2026. Infosys scores A on the Alion truth index.

Overview
Company
Impact
Profile match

Infosys

Infosys Limited is an Indian multinational information technology company providing business consulting, information technology, and outsourcing services. Founded in 1981 by N. R. Narayana Murthy and six engineers in Pune, India, the company is headquartered in Bengaluru and stands as one of India's largest IT services companies.
infosys.com • HQ: Bengaluru, India • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 5000+ employees • Est. 1981
Tech stack of Infosys

Responsibilities

Design and implement IT Service Management processes aligned with ITIL best practices.

Define service architecture, governance frameworks, and operational standards.

Lead Incident, Problem, Change, and Release Management processes.

Establish and monitor SLAs, OLAs, KPIs, and service performance metrics.

Drive continual service improvement initiatives across IT operations.

Collaborate with business and technology teams to align services with organizational objectives.

Conduct process assessments, audits, and compliance reviews.

Provide guidance on service transition, service design, and operational readiness.

Support ServiceNow/ITSM tool implementation and optimization.

Prepare executive dashboards, reports, and service review presentations.

Technical requirements

Technology->Architecture->Architecture - ITIL

Preferred skills

Technology->Architecture->Architecture - ITIL

Education

MCA,MTech,Bachelor of Engineering,BTech

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