CISNGE - ITOM Event Management Engineer

Infosys • Event Management • Corporate Events • Bachelor's Degree • 13 days ago
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Location
In office (Hyderabad)

Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Oct 8, 2026. Infosys scores A on the Alion truth index.

Overview
Company
Impact
Profile match

Infosys

Infosys Limited is an Indian multinational information technology company providing business consulting, information technology, and outsourcing services. Founded in 1981 by N. R. Narayana Murthy and six engineers in Pune, India, the company is headquartered in Bengaluru and stands as one of India's largest IT services companies.
infosys.com • HQ: Bengaluru, India • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 5000+ employees • Est. 1981
Tech stack of Infosys

Responsibilities

Implement, configure, and maintain ServiceNow ITOM Event Management solutions.

Integrate enterprise monitoring tools with ServiceNow Event Management.

Configure Event Rules, Alert Correlation, Alert Aggregation, and Alert Suppression.

Manage and support MID Servers, Event Connectors, and monitoring integrations.

Automate incident creation and remediation workflows based on event alerts.

Perform Event Management health checks, optimization, and troubleshooting.

Work with CMDB and Service Mapping teams to improve service visibility.

Analyze event patterns and reduce alert noise through correlation techniques.

Collaborate with Infrastructure, Network, Cloud, Application, and Operations teams.

Support Incident, Problem, Change, and Major Incident Management processes.

Develop dashboards, reports, and operational monitoring views.

Technical requirements

Technology->Infra_ToolAdministration-ITSM->ServiceNow->Event Management,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Preferred skills

Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM,Technology->Infra_ToolAdministration-ITSM->ServiceNow->Event Management

Education

Bachelor of Engineering

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