{"id":2104604,"url":"https://alion.io/job/infosys-cisnge-itom-event-management-engineer-3","title":"CISNGE - ITOM Event Management Engineer","company":{"id":223,"name":"Infosys","domain":"infosys.com","url":"https://alion.io/company/infosys","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":95,"open_postings":232,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":93,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AppDynamics","optional":false},{"name":"Dynatrace","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Nagios","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-10-08T02:33:35Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-27T14:15:26Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Responsibilities\nDesign, implement, and support ServiceNow ITOM Event Management solutions.\nConfigure Event Management, Alert Correlation, Alert Aggregation, and Event Rules to reduce noise and improve operational visibility.\nIntegrate monitoring tools such as Splunk, Dynatrace, AppDynamics, SolarWinds, SCOM, and Nagios with ServiceNow Event Management.\nConfigure and maintain MID Servers, Discovery schedules, and Service Mapping solutions.\nEnsure accurate population and maintenance of CMDB data through Discovery and integration processes.\nDevelop custom event processing rules, transform maps, scripts, and automation workflows.\nImplement automated incident creation, alert enrichment, and remediation workflows using Flow Designer and IntegrationHub.\nTroubleshoot event ingestion, alert correlation, CMDB, and integration-related issues.\nCollaborate with infrastructure, application, cloud, and operations teams to improve monitoring and service visibility.\nPerform root cause analysis of recurring incidents and recommend proactive monitoring solutions.\nSupport platform upgrades, patches, and new feature implementations within the ITOM suite.\nCreate dashboards, reports, and operational metrics to track event management effectiveness.\nDevelop technical documentation, SOPs, and knowledge articles.\nFollow ITIL best practices for Event, Incident, Problem, and Change Management processes.\nTechnical requirements\nTechnology->Infra_ToolAdministration-ITSM->ServiceNow->Event Management,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM\nPreferred skills\nTechnology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM,Technology->Infra_ToolAdministration-ITSM->ServiceNow->Event Management\nEducation\nMCA,MTech,Bachelor of Engineering,BCA,BTech","description_format":"text","description_chars":1754,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Management","Corporate Events","IT Consulting & Digital 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