{"id":1746922,"url":"https://alion.io/job/infosys-cisnge-itom-event-management-engineer","title":"CISNGE - ITOM Event Management Engineer","company":{"id":223,"name":"Infosys","domain":"infosys.com","url":"https://alion.io/company/infosys","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":95,"open_postings":243,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":93,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Dynatrace","optional":false},{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-10-01T08:47:48Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-20T10:48:37Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Responsibilities\nKey Responsibilities\nImplementation and optimization of ServiceNow Event Management, including Event Rules, Alert Rules, Impact Mapping, and CMDB integrations.\nDesign and maintain integrations with event sources (e.g., Dynatrace, Microsoft SCOM, etc.) using MID Servers, APIs, and connectors.\nDevelop and refine alert correlation logic and actionable notifications to support IT operations.\nCollaborate with Incident, Problem, and Change Management teams to ensure seamless process alignment.\nEstablish monitoring dashboards, KPIs, and reporting for event and alert management.\nDrive the adoption of Service Operations Workspace and enhance user experience.\nSupport automation of event response using ServiceNow Orchestration and playbooks.\nProvide SME-level support, troubleshooting, and continuous improvement of the Event Management capability.\nEnsure alignment with ITOM, AIOps, and CMDB strategies for holistic IT visibility.\nMaintain documentation, including architecture diagrams, knowledge articles, and SOPs.\nStrong knowledge of integrating monitoring tools (e.g., Dynatrace, SCOM) with ServiceNow.\nSolid understanding of CMDB data model and Service Mapping concepts.\nExperience with MID Server configuration and troubleshooting.\nProficiency in ServiceNow components: Event Rules, Alert Rules, Impact Mapping, Service Operations Workspace.\nFamiliarity with ITIL processes (Incident, Problem, Change, CMDB).\nStrong analytical and problem-solving skills.\nExcellent communication and stakeholder management abilities.\nServiceNow Certified Implementation Specialist (CIS) - Event Management.\nExperience with AIOps, Predictive Intelligence, and automated remediation workflows.\nKnowledge of automation and orchestration tools (e.g., Flow Designer, IntegrationHub, PowerShell scripts).\nExperience in large-scale enterprise environments with complex IT ecosystems.\nTechnical requirements\nRequired Skill: Servicenow ITOM\nAdditional responsibilities\nLocation : Hyderabad STP (Gachibowli)\nPreferred skills\nTechnology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM\nEducation\nMaster Of Comp. Applications,Master Of Engineering,MTech,Master of Business Administration,Bachelor of Engineering,Bachelor Of Technology","description_format":"text","description_chars":2228,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Management","Corporate Events","IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-03T06:25:29Z"}],"visa":[],"liveness":{"score":97,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.967,"p_room":1,"age_days":18,"expected_fill_days":93,"reasons":["conf:0","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/infosys-cisnge-itom-event-management-engineer","json_url":"https://alion.io/job/infosys-cisnge-itom-event-management-engineer.json","meta":{"generated_at":"2026-10-20T11:15:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12373,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":223},"rest":"https://alion.io/mcp/rest/get_company?id=223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfosys-cisnge-itom-event-management-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfosys-cisnge-itom-event-management-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfosys-cisnge-itom-event-management-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infosys-cisnge-itom-event-management-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfosys-cisnge-itom-event-management-engineer"}]}