{"id":2693486,"url":"https://alion.io/job/infosys-edl-app-support-bdm-informatica-support","title":"EDL App Support, BDM, Informatica Support","company":{"id":223,"name":"Infosys","domain":"infosys.com","url":"https://alion.io/company/infosys","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":95,"open_postings":245,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":93,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ETL/ELT","optional":false},{"name":"Hadoop","optional":false},{"name":"Informatica","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-01T11:43:34Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T06:35:35Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"We are looking for an experienced EDL Application Support Engineer to provide production support for Enterprise Data Lake applications, Informatica workflows and Hadoop-based data pipelines. The ideal candidate should have hands-on experience with Informatica BDM, Hadoop, HDFS, Hive, SQL and UNIX/Linux, along with strong troubleshooting and incident-management capabilities.\nThe role involves monitoring production jobs, resolving application and data issues, performing root-cause analysis, supporting releases and ensuring that critical data-processing workflows operate within agreed service levels.\nResponsibilities\nrovide L2/L3 production support for Enterprise Data Lake applications, Informatica workflows and Big Data pipelines.\nMonitor batch jobs, ETL workflows and data loads, and resolve failures within defined SLA timelines.\nTroubleshoot Informatica mappings, sessions, parameter sets, workflows and related application issues.\nMonitor and support Hadoop ecosystem components, including HDFS, Hive and associated data-processing jobs.\nAnalyze application logs, system alerts and job dependencies to identify the cause of production failures.\nPerform SQL-based data validation, reconciliation and troubleshooting for data-quality issues.\nTroubleshoot Hive queries and address query-performance or data-processing issues.\nUse UNIX/Linux commands and shell scripts for monitoring, job recovery, log analysis and support automation.\nPerform root-cause analysis for recurring incidents and coordinate permanent fixes with development and infrastructure teams.\nHandle incidents, service requests, problems and changes in accordance with ITIL processes.\nSupport production releases, deployment validation, rollback checks and post-production monitoring.\nCoordinate with application development, database, infrastructure and business teams for issue resolution.\nMaintain incident reports, RCA documents, SOPs, knowledge articles and operational-support documentation.\nProvide timely status updates to stakeholders and participate in shift-based or on-call support, as required.\nThese responsibilities align with internal Informatica application-support JDs, which emphasize workflow monitoring, incident resolution, RCA, ETL debugging, release support and coordination across technical teams.\nTechnical requirements\nInformatica BDM, Big Data, Hive, Hadoop and UNIX Production Support\nAdditional responsibilities\nStrong hands-on experience with Informatica Big Data Management, Informatica BDE or similar Informatica data-integration tools.\nGood knowledge of the Hadoop ecosystem, particularly HDFS and Hive.\nStrong understanding of ETL workflows, batch processing and data-warehouse concepts.\nProficiency in SQL for data analysis, reconciliation and production troubleshooting.\nStrong working knowledge of UNIX/Linux commands and shell scripting.\nExperience monitoring and troubleshooting Informatica mappings, sessions and workflows.\nExperience with job scheduling and monitoring tools such as AutoSys, Control-M, ESP or equivalent.\nKnowledge of incident, problem and change-management processes.\nExperience using ServiceNow or a similar ticket-management tool.\nStrong analytical, troubleshooting and problem-solving skills.\nGood written and verbal communication skills.\nInformatica documentation confirms that its Big Data environment integrates with Hadoop services such as HDFS and Hive, supporting distributed data processing and mapping execution.\nPreferred skills\nTechnology->Informatica ETL Developer->SmartCo ETL Developer\nEducation\nBachelor of Engineering","description_format":"text","description_chars":3572,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated 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