{"id":4047257,"url":"https://alion.io/job/infosys-genesys-cloud-cx-engineer","title":"Genesys Cloud CX Engineer","company":{"id":223,"name":"Infosys","domain":"infosys.com","url":"https://alion.io/company/infosys","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":95,"open_postings":188,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":92,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62000,"max":87000,"currency":"USD","period":"year","gross":null,"usd_annual":87000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-11-11T00:19:40Z","employer_posted_date":null,"last_verified_at":"2026-11-11T00:19:40Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Infosys is hiring a Genesys Cloud CX Engineer to support and optimize Genesys Cloud CX platforms, ensuring stability, performance, and continuous improvement of customer engagement services. The role involves troubleshooting, delivering enhancements, and supporting automation and AI-enabled transformation initiatives in collaboration with clients, business teams, and technology partners.\n\nResponsibilities\nAssist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirements\nParticipate in design discussions to capture software specifications, and aid in creation of process documentation\nDevelop, refine, and document code for new software applications, following detailed design specifications to meet user requirements\nExecute test plans, analyse outcomes, and report defects to the development team, to facilitate enhancement of software performance\nSupport the integration of new software features, facilitating smooth transitions within the existing system infrastructure\nMonitor and troubleshoot live applications, ensuring prompt resolution of issues and creation of comprehensive documentation for ongoing system maintenance\nSystematically document coding practices, testing methodologies, and technical solutions, thereby enriching team's knowledge repository\n\nSkills\nA bachelor's degree or foreign equivalent from an accredited institution\nIT experience with significant experience in \nGenesys Cloud CX development, support, and operations\nExperience working in Agile and SDLC environments\nStrong client-facing communication and stakeholder \nmanagement skills\nAbility to work in a global delivery model and support \ncritical production environments\nBachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education\nCandidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future\nUnderstanding of VUI design principles and customer \njourney optimization\nExperience creating call flow documentation, Visio \ndiagrams, technical designs, SOPs\nKnowledge of bot development, conversational AI, and \nself-service solutions\nExposure to software development or scripting \ntechnologies\nUnderstanding of LLMs, Generative AI, Agent Assist, AI \npowered virtual agents, and emerging AI technologies\nExperience with healthcare contact center environments \nincluding Medicare, Medicaid, or Marketplace programs\nExposure to Pindrop, Voice.AI, Pega, Apigee, Salesforce, \nor similar contact center ecosystem platforms\n\nBenefits\nFull-time Infosys employees are eligible for medical, dental, vision, and life insurance.\nFull-time Infosys employees are eligible for long-term and short-term disability.\nFull-time Infosys employees are eligible for health and dependent care reimbursement accounts.\nFull-time Infosys employees are eligible for accident, critical illness, hospital indemnity, and legal insurance.\nFull-time Infosys employees are eligible for a 401(k) plan, with contributions dependent on salary level.\nFull-time Infosys employees are eligible for paid holidays and paid time off.\n\nCompany Overview\nInfosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services. It was founded in 1981, and is headquartered in Bangalore, Karnataka, IND, with a workforce of 10001+ employees. Its website is http://www.infosys.com.","description_format":"text","description_chars":3641,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-11-11T00:21:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 6,449","filings_12m":6449,"filings_prev_12m":4881,"green_card_filings_12m":0,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":5397}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":92,"reasons":["seen:0","win:early","comp:brand"],"computed_at":"2026-11-11T03:39:27Z"},"pay":{"stated_usd_annual":87000,"is_top_pay":false},"html_url":"https://alion.io/job/infosys-genesys-cloud-cx-engineer","json_url":"https://alion.io/job/infosys-genesys-cloud-cx-engineer.json","meta":{"generated_at":"2026-11-11T03:39:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3159,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":223},"rest":"https://alion.io/mcp/rest/get_company?id=223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfosys-genesys-cloud-cx-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfosys-genesys-cloud-cx-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfosys-genesys-cloud-cx-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infosys-genesys-cloud-cx-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfosys-genesys-cloud-cx-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4047257}},{"tool":"search_jobs","arguments":{"company":"infosys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4047257},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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