{"id":2717001,"url":"https://alion.io/job/infosys-genesys-engineer-3","title":"Genesys Engineer","company":{"id":223,"name":"Infosys","domain":"infosys.com","url":"https://alion.io/company/infosys","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":95,"open_postings":240,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":93,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":28000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":31},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-16T11:21:05Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T08:44:38Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"We are seeking an experienced Genesys Cloud Engineer/Developer with 5-9 years of experience in Contact Center technologies. The ideal candidate should have strong expertise in Genesys Cloud CX, IVR Development, Contact Center Solutions, Call Routing, APIs, and Integrations. The candidate will be responsible for designing, implementing, enhancing, and supporting enterprise contact center solutions.\nResponsibilities\nDesign, develop, and implement solutions using Genesys Cloud CX.\nConfigure and enhance IVR, ACD, inbound/outbound call flows, routing strategies, and queues.\nDevelop and maintain call flows using Architect and Genesys Cloud tools.\nIntegrate Genesys Cloud with CRM, third-party applications, and enterprise platforms using APIs and web services.\nConfigure voice, email, chat, messaging, and digital channels.\nTroubleshoot and resolve production issues related to contact center applications.\nMonitor system performance and optimize customer experience workflows.\nParticipate in requirement gathering, solution design, testing, deployment, and support activities.\nCreate technical documentation and provide knowledge transfer to support teams.\nCollaborate with business stakeholders and cross-functional teams for solution delivery\nTechnical requirements\nStrong experience in Genesys Cloud CX.\nHands-on experience with Contact Center and IVR Development.\nKnowledge of Call Routing, ACD, Dialer, Queue Management, and Reporting.\nExperience with Architect Flows, Voice Bots, and Chat Bots.\nUnderstanding of REST APIs, Web Services, and System Integrations.\nExperience in troubleshooting Genesys Cloud production issues.\nKnowledge of SIP, VOIP, CTI, and telephony concepts.\nFamiliarity with Agile development methodology.\nAdditional responsibilities\nExperience with CRM integrations such as Salesforce, ServiceNow, or similar platforms.\nExposure to AWS/Azure cloud environments.\nKnowledge of Workforce Management and Quality Monitoring solutions.\nGenesys Cloud Certifications are an added advantage.\nPreferred skills\nTechnology->Communication->IVR/CCT->Genesys\nEducation\nMTech,Bachelor of Engineering,BE","description_format":"text","description_chars":2116,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-16T14:01:21Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":5,"expected_fill_days":93,"reasons":["conf:1","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/infosys-genesys-engineer-3","json_url":"https://alion.io/job/infosys-genesys-engineer-3.json","meta":{"generated_at":"2026-10-22T12:03:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10281,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":223},"rest":"https://alion.io/mcp/rest/get_company?id=223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfosys-genesys-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfosys-genesys-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfosys-genesys-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infosys-genesys-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfosys-genesys-engineer-3"}]}