{"id":1282883,"url":"https://alion.io/job/infosys-genesys-engineer","title":"Genesys Engineer","company":{"id":223,"name":"Infosys","domain":"infosys.com","url":"https://alion.io/company/infosys","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":176,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-09-25T11:55:11Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-26T08:53:40Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are looking for experienced Genesys Contact Center & IVR Professionals to design, develop, implement, and support enterprise contact center solutions. The ideal candidate should have hands-on experience in Genesys platforms, IVR development, call routing strategies, CTI integrations, contact center operations, and customer experience solutions.\nResponsibilities\nDesign, develop, and support Genesys Contact Center solutions.\nConfigure and maintain IVR applications, call flows, routing strategies, and reporting solutions.\nWork on Genesys components such as GVP, Composer, IRD, Routing, SIP Server, UCS, CME, WFM, and Reporting tools.\nDevelop and troubleshoot voice applications and self-service solutions.\nIntegrate contact center platforms with CRM and third-party applications.\nMonitor system performance and ensure high availability of contact center environments.\nPerform root cause analysis and resolve production issues.\nCollaborate with business stakeholders to gather requirements and implement solutions.\nParticipate in deployments, upgrades, migrations, and system enhancements.\nRequired Skills\nStrong experience in Genesys Contact Center Platform.\nHands-on experience in IVR Design & Development.\nKnowledge of Call Routing, SIP, CTI, Voice Gateway, and Telephony Concepts.\nExperience with Genesys Engage/Cloud CX environments.\nUnderstanding of Contact Center Operations and Customer Experience solutions.\nExperience with troubleshooting and production support.\nBasic knowledge of SQL, APIs, and integration technologies.\nExcellent communication and stakeholder management skills.\nTechnical requirements\nGenesys Cloud CX Certifications.\nExperience in CRM integrations (Salesforce, Dynamics, ServiceNow, etc.).\nExposure to AWS/Azure cloud environments.\nUnderstanding of reporting and analytics tools\nAdditional responsibilities\nMandatory Skills:\nGenesys Engage / Genesys Cloud CX\nContact Center Technologies\nIVR Design & Development\nCall Routing & Call Flow Design\nSIP, CTI, Telephony Integration\nVoice Bots & Self-Service Applications\nProduction Support & Troubleshooting\nGood to Have Skills:\nSalesforce / ServiceNow CRM Integration\nJava, .NET, APIs, Web Services\nSQL Database Knowledge\nAWS / Azure Cloud Exposure\nReporting & Analytics Tools\nWorkforce Management (WFM)\nPreferred skills\nTechnology->Communication->IVR/CCT,Technology->Infrastructure-Contact Center->ContactCenter model\nEducation\nMCA,MSc,Bachelor of Engineering","description_format":"text","description_chars":2441,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-09-26T03:41:04Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["conf:44","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/infosys-genesys-engineer","json_url":"https://alion.io/job/infosys-genesys-engineer.json","meta":{"generated_at":"2026-09-28T06:36:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4667,"day_limit":5000,"remaining_today":333,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}