{"id":3760259,"url":"https://alion.io/job/infosys-it-services-delivery-manager-gcc","title":"IT Services Delivery Manager GCC","company":{"id":223,"name":"Infosys","domain":"infosys.com","url":"https://alion.io/company/infosys","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":95,"open_postings":188,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":92,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, 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environments.\n- Manage enterprise network infrastructure including LAN, WAN, SD-WAN, routers, switches, and firewalls.\n- Ensure high availability and performance of servers, virtualization platforms, and Azure cloud services.\n- Establish proactive monitoring, alerting, and capacity management frameworks.\nCyber Security & Risk Management\n- Lead cybersecurity operations covering threat detection, incident response, vulnerability management, and remediation.\n- Implement and govern Zero Trust security architecture and endpoint protection controls.\n- Oversee security technologies including Firewalls (Checkpoint / Palo Alto), Zscaler, AV/EDR solutions.\n- Coordinate with Truist Information Security teams to align with enterprise security standards and risk frameworks.\nIdentity & Access Management (IAM)\n- Own and manage IAM capabilities including Active Directory, RBAC, MFA, and Privileged Access Management.\n- Ensure least-privilege access, user lifecycle management, and audit readiness.\nIT Security Compliance & Governance\n- Ensure compliance with IT security policies, regulatory requirements, and internal standards.\n- Support internal and external audits, security assessments, and remediation tracking.\n- Maintain documentation for security controls, policies, and governance processes.\nDisaster Recovery & Business Continuity\n- Own Disaster Recovery (DR) and Business Continuity Planning (BCP) strategies for GCC IT operations.\n- Define and test RTO/RPO objectives, backup strategies, and failover mechanisms.\n- Conduct periodic DR drills and resilience testing.\nAutomation & Operational Excellence\n- Drive automation frameworks for infrastructure provisioning, monitoring, patching, and incident resolution.\n- Use analytics and operational data to optimize efficiency, reliability, and risk reduction.\nIT Service Management (ITSM)\n- Govern IT services using ITIL-based practices including Incident, Problem, Change, Request, and Asset Management.\n- Ensure SLA adherence and high levels of customer satisfaction.\nLeadership, Stakeholder & Vendor Management\n- Lead and mentor infrastructure and cybersecurity teams.\n- Partner with business stakeholders, GCC leadership, and Truist IT and Security teams.\n- Manage strategic IT and security vendors and service providers.\nTechnical & Professional Skills\nNetworking: Switches, Routers, SD-WAN\nSecurity: Firewalls (Checkpoint / Palo Alto), Zscaler, Zero Trust, SOC integration\nIdentity: Active Directory, IAM, MFA, Privileged Access\nSystems: Windows Domain, SCCM, Intune, AV/EDR\nCloud & Virtualization: Azure, VM platforms\nPreferred skills\nTechnology->IDAM->Identity Management,Technology->Infrastructure Security->Infrastructure Security,Technology->Infrastructure Security->IT Service Management,Technology->Security Operations->SOC Operations\nEducation\nMaster Of Engineering,Master Of Science,Master Of Technology,MCA,PGDM,Bachelor Of Science,Bachelor of Engineering,Bachelor Of 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