{"id":3316240,"url":"https://alion.io/job/infosys-oracle-b2c-service-cloud-specialist","title":"Oracle B2C Service Cloud Specialist","company":{"id":223,"name":"Infosys","domain":"infosys.com","url":"https://alion.io/company/infosys","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":95,"open_postings":221,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":93,"computed_at":"2026-11-01T06:10:25Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"JavaScript","optional":false},{"name":"JQuery","optional":false},{"name":"Oracle","optional":false},{"name":"PHP","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-26T23:40:50Z","employer_posted_date":null,"last_verified_at":"2026-10-26T23:40:50Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"2 to 5 years of progressive experience in Oracle B2C Service Cloud (RightNow CX) implementation, development, customization, and support.\n Deep understanding of Oracle B2C Service Cloud architecture, data model, configuration, and customization capabilities.\n Proven expertise in developing Custom Scripts, Custom Processes, BUI Extensions/Add-Ins, Business Rules, and Workspaces.\n Strong experience with REST APIs for integrating Oracle B2C Service Cloud with other systems.\n Proficiency in PHP, .NET, HTML, CSS, JavaScript, jQuery, ROQL, and ConnectPHP.\n Experience with middleware/integration platforms such as Oracle Integration Cloud (OIC).\n Familiarity with Oracle B2C features like Job Scheduler, Element Manager, Data Sync, and External Objects.\n Strong knowledge of database concepts and proficiency in SQL.\n Excellent analytical, problem-solving, and troubleshooting skills with a keen eye for detail.\n Oracle B2C Service Cloud certifications are a significant plus.\n\nA day in the life of an Infoscion\n\n As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment\n You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs\n You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\n You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives\n You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\n Translate complex business requirements into detailed technical specifications and solution designs.\n Design and implement end-to-end solutions, encompassing self-service portals, agent desktops, knowledge management, and integration points.\n Provide expert guidance on leveraging Oracle B2C Service Cloud features like Job Scheduler, Element Manager, Data Sync, and External Objects.\n Stay current with the latest Oracle B2C Service Cloud features, enhancements, and roadmap, ensuring the integration of new functionalities.","description_format":"text","description_chars":2643,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-27T05:09:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":93,"reasons":["seen:5","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/infosys-oracle-b2c-service-cloud-specialist","json_url":"https://alion.io/job/infosys-oracle-b2c-service-cloud-specialist.json","meta":{"generated_at":"2026-11-01T13:47:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21158,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":223},"rest":"https://alion.io/mcp/rest/get_company?id=223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfosys-oracle-b2c-service-cloud-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfosys-oracle-b2c-service-cloud-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfosys-oracle-b2c-service-cloud-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infosys-oracle-b2c-service-cloud-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfosys-oracle-b2c-service-cloud-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3316240}},{"tool":"search_jobs","arguments":{"company":"infosys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3316240},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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