{"id":2104603,"url":"https://alion.io/job/infosys-production-support-engineer-awsjava","title":"Production support Engineer ( AWS+Java)","company":{"id":223,"name":"Infosys","domain":"infosys.com","url":"https://alion.io/company/infosys","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":95,"open_postings":257,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":93,"computed_at":"2026-10-09T06:01:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon S3","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CI/CD","optional":false},{"name":"Dynatrace","optional":false},{"name":"GitLab","optional":false},{"name":"IAM","optional":false},{"name":"IBM MQ","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"MuleSoft","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"Splunk","optional":false},{"name":"SSIS","optional":false},{"name":"Apex","optional":true},{"name":"COBOL","optional":true}],"status":"live","first_seen_at":"2026-10-08T04:02:52Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-09T22:55:20Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are seeking an experienced Cloud & Infrastructure DevOps Engineer with strong expertise in AWS Cloud Services, DevOps practices, CI/CD, Enterprise Application Support, System Integration, and Production Operations. The ideal candidate will play a critical role in ensuring availability, reliability, scalability, and operational excellence of distributed applications and cloud-hosted platforms.\nThis position requires a blend of Cloud Engineering, DevOps Automation, Application Support, Incident Management, and Infrastructure Operations expertise, along with strong stakeholder management and problem-solving capabilities.\nResponsibilities\nKey Responsibilities\nCloud & Infrastructure Engineering\nDesign, implement, troubleshoot, and support AWS-based cloud infrastructure.\nManage and optimize AWS services including:\nIAM and Security Controls\nAWS Lambda\nAmazon S3\nAmazon EC2\nAWS Event and Messaging Services\nEnsure cloud environments follow security, compliance, and operational best practices.\nDevelop automation solutions to improve deployment and operational efficiencies.\nDevOps & CI/CD\nDesign, manage, and optimize CI/CD pipelines using GitLab SaaS.\nExecute application deployments through automated pipelines and manual deployments when required.\nSupport release planning, deployment validation, rollback strategies, and production readiness.\nLeverage GitLab Duo and DevOps best practices to improve software delivery lifecycle.\nApplication & System Support\nProvide L2/L3 production support for distributed applications and enterprise platforms.\nSupport both Commercial Off-The-Shelf (COTS) and internally developed applications.\nTroubleshoot application, middleware, infrastructure, and integration issues.\nPerform end-to-end transaction flow analysis across interconnected systems.\nSupport high-availability environments and mission-critical applications.\nIntegration & Middleware Management\nDesign and support integrations across enterprise platforms.\nWork with:\nREST/SOAP APIs\nMuleSoft Middleware\nInternal and External Application Integrations\nAnalyze, troubleshoot, and optimize data flow processes.\nEnterprise Messaging & Scheduling\nAdminister and support messaging platforms including:\nIBM MQ\nKafka\nSupport enterprise scheduling and batch processing tools:\nSSIS\nESP Jobs\nJAMS Scheduler\nAuthentication & Security\nSupport enterprise authentication and authorization mechanisms:\nSAML\nOAuth\nActive Directory\nImplement security best practices for application and infrastructure access management.\nMonitoring & Observability\nManage enterprise monitoring solutions including:\nAWS CloudWatch\nSplunk\nDynatrace\nSeq\nDesign dashboards, reports, alerts, and monitoring strategies.\nImplement Synthetic Monitoring and Real User Monitoring (RUM).\nDrive proactive issue identification and performance management.\nIncident, Problem & Change Management\nIncident Management\nLead incident triage, prioritization, and resolution activities.\nCoordinate Major Incident Management processes.\nManage escalations across internal and external stakeholders.\nTechnical requirements\nProduction Support--> ITIL--> L3\nAWS\nJava\nRest API\nAdditional responsibilities\nRequired Soft Skills\nProblem Solving\nStrong troubleshooting and analytical skills.\nAbility to diagnose complex production issues.\nEnd-to-end system dependency analysis.\nImpact assessment and decision-making under pressure.\nCommunication\nAbility to communicate effectively with technical and business stakeholders.\nExperience providing executive-level updates during critical incidents.\nClear documentation and reporting skills.\nLeadership\nTeam mentoring and coaching.\nKnowledge sharing and capability building.\nDriving operational excellence initiatives.\nAbility to lead cross-functional teams during incidents and major releases.\nCustomer Focus\nStrong ownership mindset.\nExcellent stakeholder management skills.\nAbility to manage expectations and maintain professional support interactions.\nPreferred skills\nFoundational->Maintenance and Production Support process->PLM Production Support process,Foundational->Product Engineering->Product Sustenance->L3,Technology->Cloud Security->AWS - Infrastructure Security->AWS Transit Gateway,Technology->Java->Springboot\nEducation\nMCA,MSc,MTech,Bachelor of Engineering,BTech","description_format":"text","description_chars":4267,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-08T19:50:17Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":93,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/infosys-production-support-engineer-awsjava","json_url":"https://alion.io/job/infosys-production-support-engineer-awsjava.json","meta":{"generated_at":"2026-10-10T02:00:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3534,"day_limit":5000,"remaining_today":1466,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":223},"rest":"https://alion.io/mcp/rest/get_company?id=223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfosys-production-support-engineer-awsjava"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfosys-production-support-engineer-awsjava"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfosys-production-support-engineer-awsjava"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infosys-production-support-engineer-awsjava\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfosys-production-support-engineer-awsjava"}]}