{"id":1282891,"url":"https://alion.io/job/infosys-production-support-python-sre","title":"Production Support (Python SRE)","company":{"id":223,"name":"Infosys","domain":"infosys.com","url":"https://alion.io/company/infosys","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":176,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":603},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-09-24T08:57:01Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-26T08:53:40Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Responsibilities\nKey Responsibilities:\nOwn end-to-end production support for business-critical applications/services, ensuring high availability and rapid restoration of service.\nLead triage and resolution of complex incidents, coordinating across engineering and operations teams and driving timely communication during outages.\nPerform root cause analysis (RCA) for recurring/major incidents and implement corrective and preventive actions to reduce incident frequency.\nDevelop and maintain Python-based automation to streamline operational tasks, reduce manual intervention, and improve reliability.\nImprove monitoring and alerting effectiveness by tuning signals, reducing noise, and ensuring actionable alerts aligned to service health.\nCreate and maintain runbooks, SOPs, and knowledge articles to standardize support processes and accelerate onboarding.\nDrive problem management by identifying trends from incidents, logs, and metrics, and partnering with teams to prioritize fixes.\nSupport production releases and changes by validating readiness, assessing risk, and ensuring rollback/contingency plans are in place.\nMentor and guide support engineers, promoting best practices in incident handling, troubleshooting, and operational excellence.\nParticipate in on-call rotations and ensure adherence to SLAs/OLAs through disciplined execution and continuous improvement.\nMinimum Qualifications:\nBTECH, MTECH, BCA, or MCA (or equivalent practical experience).\n10-15 years of experience in Production Support / SRE / Operations for large-scale, mission-critical systems.\nStrong Python skills with proven experience building scripts/tools for automation and operational efficiency.\nHands-on expertise in incident management, troubleshooting under pressure, and restoring services quickly and safely.\nExperience conducting RCA and driving permanent fixes through collaboration with engineering teams.\nStrong documentation skills for runbooks, operational procedures, and post-incident reports.\nTechnical requirements\nSKILLS: Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->DevOps->Site Reliability Engineering(SRE),Technology->OpenSystem->Python - OpenSystem->Python\nPreferred skills\nTechnology->OpenSystem->Python - OpenSystem->Python,Technology->DevOps->Site Reliability Engineering(SRE),Foundational->Maintenance and Production Support process->PLM Production Support process\nEducation\nMCA,MTech,Bachelor of Engineering,BCA,BTech","description_format":"text","description_chars":2488,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-09-26T03:41:04Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:44","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/infosys-production-support-python-sre","json_url":"https://alion.io/job/infosys-production-support-python-sre.json","meta":{"generated_at":"2026-09-29T02:00:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1643,"day_limit":5000,"remaining_today":3357,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}