{"id":1282889,"url":"https://alion.io/job/infosys-production-supportjava-springbootaws","title":"Production Support(java springboot+AWS)","company":{"id":223,"name":"Infosys","domain":"infosys.com","url":"https://alion.io/company/infosys","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":165,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Spring Boot","optional":false}],"status":"live","first_seen_at":"2026-09-24T09:59:24Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-26T08:53:40Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Responsibilities\nKey Responsibilities:\nProduction Stability & Incident Management\nOwn end-to-end production support for Java Spring/Spring Boot applications hosted on AWS, ensuring high availability and performance.\nLead triage and resolution of incidents (P1/P2), drive war rooms, provide timely stakeholder updates, and ensure SLA adherence.\nPerform deep log and metric analysis to isolate issues across application, infrastructure, and dependent services.\nRoot Cause Analysis & Problem Management\nConduct RCA for recurring/critical issues, document findings, and drive corrective and preventive actions to closure.\nIdentify systemic risks, reduce alert noise, and implement permanent fixes in collaboration with engineering teams.\nOperational Excellence\nCreate and maintain runbooks, SOPs, and knowledge articles to improve support readiness and reduce MTTR.\nDrive production release readiness activities including deployment support, rollback planning, and post-release validation.\nMentor junior support engineers and promote best practices for troubleshooting, escalation, and customer communication.\nAWS Support & Reliability Improvements\nMonitor and troubleshoot AWS-based components, ensuring secure access, stable configurations, and cost-aware operations.\nPartner with teams to improve observability and reliability through better monitoring, alerting, and automation opportunities.\nMinimum Qualifications:\nBachelor’s or Master’s degree in Computer Science/Engineering or related field (BTECH, BSC, MTECH, MCA).\n10-15 years of overall experience with strong ownership in Production Support for enterprise applications.\nHands-on expertise in Java Spring and Spring Boot, including debugging production issues and implementing fixes.\nStrong working knowledge of AWS in a production environment, including troubleshooting and operational support.\nProven experience with incident management, RCA, and driving issues to resolution with clear communication.\nTechnical requirements\nSkills\nFoundational->Maintenance and Production Support process->PLM Production Support process,Technology->Cloud Platform->Amazon Webservices DevOps,Technology->Java->Springboot\nPreferred skills\nTechnology->Java->Springboot,Technology->Cloud Platform->Amazon Webservices DevOps,Foundational->Maintenance and Production Support process->PLM Production Support process\nEducation\nMCA,MSc,MTech,Bachelor of Engineering,BCA,BTech","description_format":"text","description_chars":2410,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-09-26T03:41:04Z"}],"liveness":{"score":63,"band":"ok","label":"Likely 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