{"id":1223447,"url":"https://alion.io/job/infosys-project-manager-contact-center","title":"Project Manager- Contact Center","company":{"id":223,"name":"Infosys","domain":"infosys.com","url":"https://alion.io/company/infosys","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":95,"open_postings":233,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":93,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Speech Recognition","optional":false}],"status":"live","first_seen_at":"2026-09-16T03:29:40Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-25T21:54:09Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":39},"description":"We are seeking an experienced IVR & Contact Center Domain SME to lead end-to-end testing activities across IVR, voice, chatbot, and contact center platforms. The role requires deep expertise in customer journey validation, call routing, speech-enabled IVR systems, telephony technologies, and release quality governance.\nResponsibilities\nAct as the SME for IVR and Contact Center testing, driving test strategy, planning, execution, and quality assurance.\nValidate IVR call flows, DTMF inputs, prompts, menu navigation, routing logic, transfers, callbacks, and queue management.\nLead testing of speech-enabled IVR systems, voice recognition, chatbot interactions, and agent hand-off scenarios.\nPerform end-to-end testing across contact center applications and integrated platforms.\nManage defects, release readiness, stakeholder communication, and testing governance.\nMentor QA teams and drive best practices and continuous improvement initiatives.\nTechnical requirements\nStrong expertise in IVR Testing and Contact Center Testing.\nExperience with Amazon Connect, Genesys, Avaya, or similar platforms.\nKnowledge of SIP, VoIP, PSTN, ACD, Call Recording Systems, and IVR infrastructure.\nHands-on experience in Call Flow Validation, Routing Logic, Speech Recognition, Chatbot Testing, and Customer Journey Testing.\nExperience in Defect Management, Test Leadership, and Release Governance.\nAdditional responsibilities\nIVR Testing, Contact Center Testing, Amazon Connect, Genesys, Avaya, SIP/VoIP, Call Flow Validation, Speech Recognition, Customer Journey Testing, ACD, PSTN, Chatbot Testing, Test Lead, Domain SME.\nPreferred skills\nTechnology->Communication->IVR/CCT->Genesys,Technology->Functional Testing->IVR Testing,Technology->Infrastructure-Contact Center->IVR Concepts,Technology->Testing Technologyes->Test Automation Technology\nEducation\nBachelor of Engineering","description_format":"text","description_chars":1867,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-09-25T13:02:38Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.822,"p_room":0.9,"age_days":39,"expected_fill_days":93,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/infosys-project-manager-contact-center","json_url":"https://alion.io/job/infosys-project-manager-contact-center.json","meta":{"generated_at":"2026-10-25T22:15:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31426,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":223},"rest":"https://alion.io/mcp/rest/get_company?id=223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfosys-project-manager-contact-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfosys-project-manager-contact-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfosys-project-manager-contact-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infosys-project-manager-contact-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfosys-project-manager-contact-center"}]}