{"id":1223955,"url":"https://alion.io/job/infosys-support-engineer","title":"SUPPORT ENGINEER","company":{"id":223,"name":"Infosys","domain":"infosys.com","url":"https://alion.io/company/infosys","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":165,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"PowerShell","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-07-01T13:02:58Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-26T08:53:40Z","board_verified":true,"closed_at":null,"days_open":88,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":88},"description":"Responsibilities\n Provide L2 and L3 support for Teams workloads such as Chat Meetings and Calling\n Perform advanced troubleshooting using logs and traces\n Conduct root cause analysis and implement fixes\n Troubleshoot calling audio video and connectivity issues\n Work with cross functional teams\n Team Usage Reporting\n Analyze SIP RTP ICE protocols\nTechnical requirements\n Microsoft Teams architecture and Licensing knowledge\n VoIP protocols including SIP and RTP,\n Direct Routing, Operator Connect, Voice route, Dial plan, PSTN usages\n Networking fundamentals such as TCP IP DNS QoS\n Log analysis and troubleshooting tools\n CQD-strong knowledge on troubleshooting call quality issues.\n Hands on experience on Teams features- Auto attendant and Call queue.\n Knowledge of Teams Admin center, PMP, PowerShell commands, Teams policies\n Overview of Entra and Exchange\nPreferred skills\nTechnology->Cloud Platform->Modern Workplace Transformation Services->Microsoft Teams,Foundational->Product Engineering->Product Support->L2,Domain->Telecom->PSTN SS7 Protocols,Foundational->Information Security->Information Forensics->TCP Flow\nEducation\nMaster Of Comp. Applications,Master Of Engineering,Master Of Technology,Bachelor of Engineering,Bachelor Of Technology","description_format":"text","description_chars":1269,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-09-25T13:04:21Z"}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.207,"p_room":0.28,"age_days":87,"expected_fill_days":13,"reasons":["conf:20","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/infosys-support-engineer","json_url":"https://alion.io/job/infosys-support-engineer.json","meta":{"generated_at":"2026-09-28T00:41:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":252,"day_limit":5000,"remaining_today":4748,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}