Account Manager – Client Facing Team WB CSD

About the position

Become the voice of international corporate banking. Join the Client Facing Team at ING and help our clients feel informed, supported and confident at every step.

Within Wholesale Banking Client Services, our Client Facing Team acts as the Single Point of Contact (SPOC) for international corporate clients. We connect clients with the right experts, coordinate solutions and keep every request moving.

We are dynamic, international and client-focused. For us, excellent service goes beyond resolving issues-it is about building trust and long-term partnerships.

The opportunity

Are you a confident communicator who enjoys working with people, taking ownership and finding solutions? In this role, you will build trusted relationships with international corporate clients while collaborating across ING to deliver a seamless service experience.

What you will do:

• Act as the Single Point of Contact for a portfolio of international corporate clients.
• Build and maintain strong relationships with clients and internal stakeholders.
• Coordinate with teams across Client Services to ensure client requests are handled effectively.
• Proactively follow up on open topics and identify cases that require additional attention.
• Manage client complaints and escalations professionally, with a solution-oriented approach.
• Participate in client calls and service reviews.
• Occasionally travel for business and visit clients in person, as required.
• Support clients during incidents and other service-related situations.
• Collect client feedback and contribute to continuous improvements in client experience.
• Work closely with Front Office, Transaction Services Account Managers (TSAMs) and colleagues across ING internationally.

You will thrive in this role if you:

• Excellent written and spoken English at C1 level; additional languages are an advantage.
• Confidence communicating directly with corporate clients by email and phone.
• A strong sense of ownership and the initiative to move issues towards resolution.
• A proactive, organized approach and the ability to manage several priorities at once.
• Strong interpersonal and stakeholder-management skills.
• The ability to remain professional and solution-focused in challenging client situations.
• Enjoyment of working in an international environment and collaborating across teams.
• Curiosity, a willingness to learn and the confidence to ask questions.

Previous experience in banking, client services or another client-facing environment is an advantage. Just as important are your communication skills, ownership mindset and willingness to learn.

What you can expect:

You will join a collaborative international environment where your work has a direct impact on our clients. The role offers the opportunity to:

• Develop your knowledge of Wholesale Banking.
• Strengthen your client-relationship and stakeholder-management skills.
• Gain broad exposure to products, processes and teams across ING.
• Work with colleagues across an international network and contribute ideas that improve client experience.

Ready to make an impact?

If you enjoy working with clients, taking responsibility and making things happen, we would be happy to hear from you. Apply now and help us build trusted relationships with international corporate clients.

Wage (gross) 1.827 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

• You build your own working day - flexible working hours and work from home
• Daily working time: 7hrs 45min instead of standard 8hrs
• Daily refreshments - coffee, fruits, drinks
• Fully equipped gym accessible 24 hours / 7 days per week
• Game room with unlimited access
• Modern designed coffee corner and terrace with the grill spot

WellbeING

• Sick leave compensation: up to 80% of the monthly salary
• Life insurance contribution: up to 22,14 EUR/per month
• 3rd pillar contribution: up to 3% from your monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external learning programs
• Regular teambuildings, social events and communities

YOU/family/friends time

• Extra 3 PERSONAL days per year
• Extra vacation days: up to 10 extra days/per year
• We welcome your ING-positive friends: referrals starting from 1000 EUR
• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

• Yearly bonus based on your performance and company’s results
• Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
• Home office contribution: 20 EUR/per month
• Discounts from our and your favorite stores: up to 30%
• Warm welcome package for your fresh start
• Pet friendly office