{"id":4023821,"url":"https://alion.io/job/ing-group-chapter-lead-process-orchestration-platform","title":"Chapter Lead - Process Orchestration Platform","company":{"id":3744,"name":"ING Group","domain":"ing.com","url":"https://alion.io/company/ing","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":109,"ghost_share":0.018,"stale_share":0.771,"repost_share":0.037,"time_to_fill_p50_days":29,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-10T16:12:41Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T16:12:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"First published date: 28-10-2026\nING is looking for a hands-on technical manager to shape the architecture and drive the development of our global Process Orchestration Platform. You will be pivotal in setting the architecture, engineering decisions and platform evolution, ensuring scalability and reliability for the internal engineering teams that use the platform.\nTogether with your engineers, you will deliver the backbone of our automation strategy and accelerate the implementation of business processes across a complex enterprise.\nYour team\nYou will join the Workflow Management team within Retail & Banking Technology (R&BT) and lead approximately 10-15 engineers across different locations worldwide.\nThe team sits within the Channels & Journey Orchestration tribe, which builds, deploys and manages services that support the customer experience and orchestrate journeys across ING’s products and services. Your focus is the delivery and implementation of a platform supporting process automation, human workflow and case management.\nThe Process Orchestration Platform reduces the heavy lifting for internal engineering teams through:\nOne set of tools supporting a common way of working.\nGlobally accessible, scalable infrastructure.\nCommon components for building propositions.\nWhat you’ll do\nundefined\nPeople management, including hiring, performance appraisals, workforce planning and budgeting.\nOperate and maintain all global instances of the Process Orchestration Platform, meeting agreed reliability, availability, resilience and security targets.\nManage incident, problem and change processes using ITIL practices, and respond to inquiries from internal engineering teams.\nOversee lifecycle management (LCM), migrations, monitoring and IT risk management.\nBuild an autonomous engineering team and coach engineers to develop their skills.\nEstablish and maintain engineering standards and software development practices, and guide designs and technical solutions.\nPartner with internal engineering teams and stakeholders to ensure squads deliver what they need.\nEnsure platform operations and automation comply with infrastructure and information security (CISO) guidelines.\nOwn end-to-end delivery: plan, implement, test, release, measure results, gather feedback, adapt and escalate when needed.\nTranslate platform strategy into priorities for the chapter and take responsibility for strategic initiatives.\nWhat you bring\nLeadership and delivery: A strong track record, with at least five years of management experience.\nInfrastructure and operations: Strong knowledge of running infrastructure and IT operations teams in complex, highly available and secure environments.\nRegulated environments: Experience in financial organizations or other highly regulated environments, addressing enterprise architecture, information security and risk requirements. A thorough understanding of regulatory requirements for highly available systems.\nArchitecture and software engineering: Strong knowledge of software design, patterns and engineering practices.\nExperience with process orchestration tooling (like Camunda)\nundefined\nRewards and benefits\nWe want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.\nThe benefits of working with us at ING include:\nA salary tailored to your qualities and experience\n25-28 vacation days depending on the contract\nPension scheme\n13th-month salary\n8% Holiday payment\nPersonal growth and challenging work with endless possibilities\nAn informal working environment with innovative colleagues\nAbout us\nCurious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.\nQuestions?\nContact the recruiter attached to the advertisement. Want to apply directly? 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