{"id":1947256,"url":"https://alion.io/job/ing-group-customer-journey-expert-2","title":"Customer Journey Expert","company":{"id":3744,"name":"ING Group","domain":"ing.com","url":"https://alion.io/company/ing","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":107,"ghost_share":0.009,"stale_share":0.776,"repost_share":0.028,"time_to_fill_p50_days":28,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"Scrum","optional":false},{"name":"AI Agents","optional":true},{"name":"Machine Learning","optional":true},{"name":"Prompt Engineering","optional":true},{"name":"Python","optional":true},{"name":"RAG","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-06T07:39:29Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-28T09:20:46Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Customer Journey Expert (Transaction Monitoring Models)\nHelp Shape the Future of Financial Crime Prevention\nFinancial crime is constantly evolving, and so are we. At ING, we're building globally standardized solutions that help protect customers, communities, and financial systems from money laundering, fraud, terrorism financing, and sanctions-related risks.\nWe're looking for a Customer Journey Expert (Transaction Monitoring Models) to join our Global Financial Crime & Fraud Prevention (FC&FP) organization. In this role, you'll help drive the rollout and ongoing coordination of innovative transaction monitoring model solutions used across ING's global network. If you thrive in international environments, enjoy connecting business and technology, and are passionate about using data and analytics to solve complex challenges, we'd love to hear from you.\nRole Summary\nAs a Customer Journey Expert, you will act as the bridge between business stakeholders and technical development teams, ensuring the successful implementation and operation of transaction monitoring model capabilities.\nInitially, you'll support the onboarding of countries onto a new Transaction Monitoring Models solution, working closely with Squad Leads, Business Analysts, and DevOps Engineers. Once implementation is completed, you'll take ownership of the day-to-day coordination of the solution, including operational processes, stakeholder engagement, incident management, performance monitoring, and continuous improvement activities.\nYou'll play a key role in maximizing customer and business value by helping prioritize work, managing dependencies, facilitating collaboration, and ensuring solutions meet regulatory, security, resilience, and business requirements.\nAbout the Team\nYou will join a multidisciplinary international team working across multiple locations and time zones. Together, we are building globally standardized Financial Crime Prevention capabilities that support ING's operations in more than 40 countries and help protect more than 40 million customers worldwide.\nWorking in Agile BusDevOps squads, you'll collaborate with Customer Journey Experts, Squad Leads, DevOps Engineers, Data Specialists, and business stakeholders who share a common goal: creating smarter, more effective solutions to combat financial crime while improving operational effectiveness.\nRequired Skills & Experience\nWe're looking for someone who combines strong analytical capabilities with excellent stakeholder management skills.\nYou bring:\nBachelor's or Master's degree\n3-10 years of experience in Business Analysis, Data Analysis, Product Ownership, Customer Journey Expert, or related roles within a regulated financial services environment\nExperience working in Agile, Scrum, DevOps, or similar delivery environments\nStrong stakeholder management and communication skills, including engagement with senior stakeholders\nExperience coordinating software implementations, operational processes, or large-scale rollouts\nStrong affinity for data, analytics, and process improvement\nExperience with incident management and problem resolution\nAbility to operate effectively in complex international environments\nFluency in English, both written and verbal\nPreferred qualifications:\nKnowledge of Python, KNIME, Hive, Jupyter, or similar analytical tools\nUnderstanding of statistics, machine learning, and model-driven solutions\nExperience with ServiceNow, FCRM, Quantexa, AI/Analytics platforms, or Transaction Monitoring solutions\nExperience working on Generative AI, Machine Learning, or Agentic AI initiatives\nKnowledge of LLMs, Retrieval-Augmented Generation (RAG), prompt engineering, and AI-enabled workflows\nUnderstanding of Responsible AI, AI governance, model risk management, explainability, and regulatory compliance\nExperience working with Product Owners, Data Scientists, AI Engineers, Model Validators, and cross-functional technology teams\nKnowledge of platform security, information security, cyber security, data security, and operational resilience\nWhat We Offer\nAt ING, you'll have the opportunity to:\nMake a meaningful impact in the fight against financial crime\nWork on globally scaled solutions with real-world societal impact\nCollaborate with diverse colleagues across countries, cultures, and disciplines\nContribute to innovative analytics, machine learning, and AI-driven initiatives\nGrow your expertise in transaction monitoring, financial crime prevention, and digital transformation\nWork in an environment that values ownership, collaboration, learning, and continuous improvement\nHelp shape products used across ING's global network\nDon't meet 100% of the qualifications? Don't let that hold you back. Studies show men apply if they meet 60% of the requirements. If this opportunity excites you, we encourage you to apply and let us get to know you.\nHow to Apply\nReady to help build the future of Financial Crime Prevention at ING?\nClick the apply button on our career site and submit your application through Workday. We look forward to learning more about you.\nJob Application Safety Reminder\nWe're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:\nApply only via official ING platforms. ING uses Workday as its recruitment system and applications should only be submitted through our official career site.\nCheck the sender's email carefully. Legitimate recruitment communications will only come  and/or @myworkday.com email addresses.\nING will never request payments, banking information, or financial transfers as part of the recruitment process. If someone asks for this information, it is a scam.\nAbout ING\nWith 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.","description_format":"text","description_chars":6253,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-06T07:39:29Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.597,"p_room":0.75,"age_days":21,"expected_fill_days":28,"reasons":["conf:2","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/ing-group-customer-journey-expert-2","json_url":"https://alion.io/job/ing-group-customer-journey-expert-2.json","meta":{"generated_at":"2026-10-28T11:24:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14912,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3744},"rest":"https://alion.io/mcp/rest/get_company?id=3744"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fing-group-customer-journey-expert-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fing-group-customer-journey-expert-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fing-group-customer-journey-expert-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ing-group-customer-journey-expert-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fing-group-customer-journey-expert-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1947256}},{"tool":"search_jobs","arguments":{"company":"ing.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1947256},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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