{"id":193678,"url":"https://alion.io/job/ing-group-data-analyst-in-experience-design-coe-customer-experience-trust","title":"Data Analyst in Experience Design - CoE Customer Experience & Trust","company":{"id":3744,"name":"ING Group","domain":"ing.com","url":"https://alion.io/company/ing","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":130,"ghost_share":0,"stale_share":0.738,"repost_share":0.015,"time_to_fill_p50_days":17,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":119000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":937},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LLM","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"closed","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-02T14:53:25Z","board_verified":false,"closed_at":"2026-10-02T14:53:25Z","days_open":32,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":32},"description":"At ING, we're looking for a Data Analyst who is passionate about understanding customer behaviour and turning data into actionable insights.\nWithin the Experience Design team, part of theCoE Customer Experience & Trust, we help ING become increasingly customer-centric by providing customer experience insights, reporting, and analytical solutions that enable better decision-making across the organisation. The team plays a key role in measuring and improving customer journeys through NPS, CSAT, customer journey analyses, and advanced analytics.\nAs a Data Analyst, you will be responsible for delivering high-quality insights and reporting that support product teams, customer journey experts, and senior management. You enjoy working with complex datasets, translating findings into clear recommendations, and continuously improving the way customer experience data is collected, analysed, and shared.\nThe team\nThe Experience Design team combines customer research, customer experience measurement, analytics, and innovation to help ING better understand customer needs and behaviours. As part of the CoE Customer Experience & Trust, the team strengthens customer experience steering, reporting, and decision-making across the organisation.\nYou will work closely with Customer Journey Experts, UX professionals, researchers, analysts, and business stakeholders across ING to ensure customer insights are translated into meaningful actions.\nRoles and responsibilities\nAs a Data Analyst in the Experience Design team, you:\nDeliver customer experience data and reporting, including Bain data deliveries, stakeholder reporting, and data exports.\n\nOwn CSAT and NPS reporting and analyses, ensuring stakeholders have timely and actionable insights into customer satisfaction trends.\n\nPerform customer, segment, and journey analyses, including key episode, Toluna, Gen Z, and Affluent segment deep-dives.\n\nProvide ad hoc analyses for senior management, translating complex findings into clear recommendations.\n\nMaintain and further develop the Daily Newsletter, ensuring customer experience insights are communicated effectively across the organisation.\n\nCreate, maintain, and enhance the CX Dashboard, enabling data-driven decision-making across teams.\n\nMaintain and continuously improve the CX Analytics Portal, increasing accessibility and usability of customer experience insights.\n\nSet up and manage NPS and CSAT surveys, ensuring data quality and consistency across measurement programmes.\n\nSupport the LLM/NPS programme through advanced analytics, automation, and innovation, helping scale customer insight generation and reporting.\n\nTranslate complex data into compelling stories and recommendations for stakeholders at different levels of the organisation.\n\nHow to succeed\nWe hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.\nWe are looking for someone who has:\n3+ years of experience in analytics, customer insights, business intelligence, digital analytics, or a related field.\n\nStrong analytical skills, with the ability to translate complex data into clear recommendations and business impact.\n\nExperience with customer experience metrics and research data, such as NPS, CSAT, customer journey insights, surveys, or usability research.\n\nExperience analysing customer attributes and digital behavioural data across app and web channels.\n\nThe ability to create quantitative customer profiles, segments, and journey insights that support product and design decisions.\n\nExcellent SQL skills and experience working with large and complex datasets.\n\nExperience with reporting and visualisation tools such as Power BI, Tableau, or similar platforms.\n\nStrong communication and stakeholder management skills, with the ability to collaborate with CX experts, UX researchers, and business stakeholders to connect quantitative and qualitative insights.\n\nExperience with Adobe Analytics or similar digital analytics tools, Python, automation, or financial services are considered a strong plus.\n\nDiverse perspectives fuel innovation and growth. Even if you don't meet every requirement, your unique skills could make a difference. If you bring a fresh perspective, we want to hear from you. Together, we create better solutions for our customers.\nRewards and benefits\nWe want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.\nThe benefits of working with us at ING include:\nA competitive salary aligned with your skills and experience\n\n25-28 vacation days depending on your contract\n\nPension scheme\n\n13th month salary and 8% holiday allowance\n\nIndividual Savings Contribution (BIS), 3.5% of your gross annual salary\n\nFlexible working hours and hybrid working options\n\nA mobility card: choose your mode of transport for commuting each day, with free public transport on weekends.\n\nPersonal growth and challenging work with endless possibilities\n\nAn informal working environment with a diverse group of innovative colleagues\n\nAbout us\nCurious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.\nQuestions?\nContact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.","description_format":"text","description_chars":5491,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-09-03T04:13:27Z"},{"event":"close","at":"2026-09-04T16:34:44Z"},{"event":"reopen","at":"2026-09-24T10:28:48Z"},{"event":"close","at":"2026-10-02T14:53:25Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ing-group-data-analyst-in-experience-design-coe-customer-experience-trust","json_url":"https://alion.io/job/ing-group-data-analyst-in-experience-design-coe-customer-experience-trust.json","meta":{"generated_at":"2026-10-19T21:26:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":489,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3744},"rest":"https://alion.io/mcp/rest/get_company?id=3744"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fing-group-data-analyst-in-experience-design-coe-customer-experience-trust"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fing-group-data-analyst-in-experience-design-coe-customer-experience-trust"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fing-group-data-analyst-in-experience-design-coe-customer-experience-trust"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ing-group-data-analyst-in-experience-design-coe-customer-experience-trust\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fing-group-data-analyst-in-experience-design-coe-customer-experience-trust"}]}