{"id":602572,"url":"https://alion.io/job/ing-group-internship-client-support-officer","title":"INTERNSHIP - Client Support Officer","company":{"id":3744,"name":"ING Group","domain":"ing.com","url":"https://alion.io/company/ing","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":110,"ghost_share":0,"stale_share":0.736,"repost_share":0.009,"time_to_fill_p50_days":17,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Luxembourg City, Luxembourg"],"countries":["LU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":73000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":621},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-13T00:51:05Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Pour ses équipes du Retail Client Services, le COO Domain de la banque ING Luxembourg est à la recherche de stagiaires/alternants pour une durée de 6 mois minimum afin d’intégrer ses équipes à partir d'Octobre 2026.\nVeuillez noter que seuls les étudiants pouvant fournir une convention de stage valide seront pris en considération.\nVotre Mission :\nAssurer la prise en charge des questions de clients sur leurs opérations courantes (comptes, cartes…) ou sur les produits de la banque (épargne, crédits logements…) par téléphone et/ou emails\nContribuer au suivi administratif des dossiers clients \nDétecter les besoins des clients et les rediriger vers nos équipes commerciales \nApporter un support à l’équipe pour les tâches quotidiennes \nTenir compte de la législation et de la réglementation en vigueur \nContribuer à l’amélioration des processus de la banque\nVotre profil :\nFormation et expérience :\nFormation (minimum BAC+3) de préférence à orientation commerciale, économique, financière, administrative ou de gestion\nStage conventionné de minimum 6 mois\nCompétences :\nCommunication aisée, capacité rédactionnelle et orthographe irréprochable \nRigueur, autonomie, flexibilité et proactivité\nCapacité d’analyse, d’organisation et de synthèse \nTrès bonne connaissance des outils Microsoft Office (Word, Excel, Access, Power point…) \nEsprit d’équipe, empathie et bonnes capacités relationnelles vis-à-vis du client\nLangues :\nMaîtrise orale et écrite du français et de l’anglais\nLa connaissance du luxembourgeois et/ou de l’allemand est considérée comme un atout\nWe redefine banking. What about you?\nThere has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. 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